Microsoft KB Archive/923762

Knowledge Base

Internet Explorer 6 Service Pack 1 unexpectedly exits after you install the 918899 update

Article ID: 923762

Article Last Modified on 8/25/2006

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APPLIES TO

• Microsoft Internet Explorer 6.0 Service Pack 1, when used with:
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
  • Microsoft Windows 2000 Professional Edition
  • Microsoft Windows 2000 Service Pack 4
  • Microsoft Windows 2000 Advanced Server

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SYMPTOMS

Consider the following scenario. You run Microsoft Internet Explorer 6 Service Pack 1 (SP1) on a computer that is running Microsoft Windows XP with Service Pack (SP1) or Microsoft Windows 2000 with Service Pack 4 (SP4). You install the Internet Explorer cumulative security update that is documented in Microsoft Knowledge Base article 918899. In this scenario, Internet Explorer unexpectedly exits when you view a Web site that uses the HTTP 1.1 protocol and compression.

You may also receive the following error message:

Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.
If you were in the middle of something, the information you were working on might be lost.
Please tell Microsoft about this problem.
We have created an error report that you can send to help us improve APPNAME. We will treat this report as confidential and anonymous.
To see what data this error report contains, click here.

When you view the data that the error report contains, you see the following error-signature information:

AppName	AppVer	ModName	ModVer	Offset
Iexplore.exe	6.0.2800.1106	varies	varies	varies

RESOLUTION

To resolve this problem, install the new security update 918899 (MS06-042) that was released on August 24, 2006. This new security update addresses the problem that this article describes for customers who use Internet Explorer 6 Service Pack 1. Only customers who use Internet Explorer 6 SP1 are affected. All other customers should continue their deployments of the original security update 918899. For more information about security update 918899, click the following article number to view the article in the Microsoft Knowledge Base:

918899 MS06-042: Cumulative security update for Internet Explorer

Hotfix information

The following information applies to hotfix 923762. Hotfix 923762 has been replaced by the new security update 918899. The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name	File version	File size	Date	Time	Platform
Urlmon.dll	6.00.2800.1567	461,824	04-Aug-2006	23:45	x86

WORKAROUND

To work around this problem, follow these steps:

1. Start Internet Explorer 6.
2. On the Tools menu, click Internet Options, and then click the Advanced tab.
3. In the Settings box, click to clear the Use HTTP 1.1 check box under HTTP 1.1 settings, and then click OK.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the terms that are used in this article, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: ie6 ie WER Watson errorbucket unrecoverableapplicationerror user-modefault exceptions

Keywords: kbhotfixserver kbqfe kbfix kbbug kbpubtypekc KB923762

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