Article ID: 923495
Article Last Modified on 11/2/2007
APPLIES TO
- Microsoft Exchange Server 2003 Standard Edition
- Microsoft Exchange Server 2003 Enterprise Edition
SYMPTOMS
When a user tries to send an e-mail message through a connector in Microsoft Exchange Server 2003, the user receives a non-delivery report (NDR). This NDR contains the following message:
CAUSE
This issue may occur if the following conditions are true:
- Delivery restrictions have been set on a connector in Exchange Server 2003.
- The affected user belongs to a group that has been authorized to use the connector.
- The distinguished name (DN) of the affected user contains one or more of the following characters:
- An asterisk (*)
- An opening parenthesis (()
- A closing parenthesis ())
- A backslash (\)
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
Because of file dependencies, this hotfix requires Microsoft Exchange Server 2003 Service Pack 2.
For more information about how to obtain the latest service packs for Exchange Server 2003, click the following article number to view the article in the Microsoft Knowledge Base:
836993 How to obtain the latest service packs for Exchange Server 2003
Restart requirement
You must stop the Wmiprvse.exe process to apply this hotfix. To do this, stop the Windows Management Instrumentation service, and then configure its Startup type to "Disabled."
After the hotfix is applied successfully, reset the Windows Management Instrumentation service Startup type to "Automatic." Then, restart the service.
Hotfix replacement information
This hotfix does not replace any other hotfix.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Phatcat.dll | 6.5.7651.47 | 488,448 | 05-Sep-2006 | 20:06 | x86 |
| Reapi.dll | 6.5.7651.47 | 836,096 | 05-Sep-2006 | 20:37 | x86 |
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
To set a delivery restriction setting for a connector, you must change the values of the following registry subkeys:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Resvc\Parameters\CheckConnectorRestrictions HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeTransport\Parameters\RestrictionMethod
For more information about delivery restrictions for a connector, visit the following Microsoft Web site:
For more information about the terminology that Microsoft uses for software that is corrected after it is released, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
817903 New naming schema for Exchange Server software update packages
Additional query words: LDAP
Keywords: kbhotfixserver kbqfe kbfix kbbug kbpubtypekc KB923495
