Article ID: 919356
Article Last Modified on 10/25/2007
APPLIES TO
- Microsoft Exchange Server 2003 Enterprise Edition
- Microsoft Exchange Server 2003 Standard Edition, when used with:
- Microsoft Operations Manager (MOM) 2005
SYMPTOMS
Consider the following scenario. You are running Microsoft Operations Manager (MOM) 2005. And, you are using the Microsoft Exchange Server Management Pack for MOM 2005 to monitor Microsoft Exchange Server 2003 computers. In this scenario, you receive error messages in the Operator console every 15 minutes. You receive these error messages if the following conditions are true:
- You enable the Synthetic Outlook Web Access Logon rule in MOM 2005.
- You are running the Microsoft .NET Framework version 2.0. Or, you upgrade the .NET Framework to version 2.0 on the Exchange Server 2003 computers that are running the MOM 2005 agent.
These error messages resemble one of the following error messages:
Error 1
Error 2
Error 3
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange Server 2003 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Hotfix installation information
You must install the hotfix on the Exchange Server 2003 computers that are running the MOM 2005 agent and the .NET Framework version 2.0.
Prerequisites
You must install Microsoft Exchange Server 2003 Service Pack 2 (SP2) before you install the hotfix.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
836993 How to obtain the latest service packs for Exchange Server 2003
Restart requirement
You do not have to restart the computer after you apply the hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Managementpackcommon.dll | 6.5.7651.26 | 32,768 | 30-May-2006 | 20:23 | x86 |
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For more information about the terminology that Microsoft uses for software that is corrected after it is released, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information about the naming schema for Exchange software updates, click the following article number to view the article in the Microsoft Knowledge Base:
817903 New naming schema for Exchange Server software update packages
Additional query words: XADM
Keywords: kbbug kbfix kbqfe kbpubtypekc kbhotfixserver KB919356
