Article ID: 918283
Article Last Modified on 10/30/2007
APPLIES TO
- Microsoft Exchange Server 2003 Service Pack 2
SYMPTOMS
After you enable Sender ID Filtering on a server that is running Microsoft Exchange Server 2003 Service Pack 2 (SP2), the performance of the Exchange server deteriorates over time. If you run the following command at a command prompt, you can notice that there are many connections to the SMTP port that are in a state of CLOSE_WAIT:
netstat –ano
Additionally, you experience the following symptoms:
- Client computers cannot make any new SMTP connections to the Exchange server.
- You cannot restart the World Wide Web Publishing Service. You have to kill and then restart the inetinfo.exe process by running the following command:
iisreset /restart
Note To enable Sender ID Filtering, you must configure options on the General tab of the Message Delivery object properties dialog box in Exchange System Manager. Additionally, you must click to select the Apply Sender ID Filter check box under the IP address area of the Default SMTP Virtual Server properties dialog box.
CAUSE
This problem occurs because of an accumulation of process threads that are blocked in filtering operations. The blocked process threads wait indefinitely to complete validating the sender as part of the Sender ID validation process.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
You must install Exchange Server 2003 Service Pack 2 (SP2) before you apply the hotfix. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
836993 How to obtain the latest service packs for Exchange Server 2003
Restart requirement
You do not have to restart the computer after you apply the hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Msgfilter.dll | 6.5.7651.19 | 205,824 | 22-Apr-2006 | 03:45 | x86 |
WORKAROUND
To work around this problem, you can free blocked process threads in the filtering process. To do this, restart Internet Information Services (IIS). You may have to restart IIS one time a month. If you cannot restart the World Wide Web Publishing Service from the Services snap-in, you may have to kill the inetinfo.exe process and then restart it. To do this, run the following command at a command prompt:
iisreset /restart
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For more information about the terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information about the naming schema for Exchange Server software updates, click the following article number to view the article in the Microsoft Knowledge Base:
817903 New naming schema for Exchange Server software update packages
Additional query words: XADM hang shutdown
Keywords: kbhotfixserver kbqfe kbfix kbbug kbpubtypekc KB918283
