Article ID: 918004
Article Last Modified on 12/4/2007
APPLIES TO
- Microsoft Office Professional Edition 2003
- Microsoft Office Standard Edition 2003
- Microsoft Office Student and Teacher Edition 2003
- Microsoft Office Small Business Edition 2003
- Microsoft Office Small Business Management Edition 2006
- Microsoft Office Basic Edition 2003
- Microsoft Office Access 2003
- Microsoft Office Excel 2003
- Microsoft Office FrontPage 2003
- Microsoft Office OneNote 2003
- Microsoft Office Outlook 2003
- Microsoft Office Outlook 2003 with Business Contact Manager
- Microsoft Office PowerPoint 2003
- Microsoft Office Publisher 2003
- Microsoft Office Project Standard 2003
- Microsoft Office Project Professional 2003
- Microsoft Office Visio Standard 2003
- Microsoft Office Visio Professional 2003
- Microsoft Office Word 2003
- Microsoft Office XP Professional Edition
- Microsoft Office XP Small Business Edition
- Microsoft Office XP Standard Edition
- Microsoft Office XP Standard Edition for Students and Teachers
- Microsoft Access 2002 Standard Edition
- Microsoft Excel 2002 Standard Edition
- Microsoft FrontPage 2002 Standard Edition
- Microsoft Outlook 2002 Standard Edition
- Microsoft PowerPoint 2002 Standard Edition
- Microsoft Project 2002 Professional Edition
- Microsoft Project 2002 Standard Edition
- Microsoft Publisher 2002 Standard Edition
- Microsoft Visio 2002 Professional Edition
- Microsoft Visio 2002 Standard Edition
- Microsoft Word 2002 Standard Edition
SYMPTOMS
When you use Office Genuine Advantage to validate Microsoft Office 2003 or to validate Microsoft Office XP, you receive one of the following error messages:
Error message 1
Error message 2
CAUSE
The validation process could not be completed because your copy of Microsoft Office has not been activated.
RESOLUTION
To resolve this problem, start any Office program, and then use the activation wizard to complete the steps that are required for activation.
For more information about how to activate your version of Office, click the following article number to view the article in the Microsoft Knowledge Base:
828958 How to activate a license in Office programs
If license activation fails, try to troubleshoot the problem. For more information about how troubleshoot problems that you may experience when you try to activate an Office product, click the following article number to view the article in the Microsoft Knowledge Base:
903275 How to troubleshoot problems that you may experience when you try to activate an Office product
If you still experience problems when you use Office Genuine Advantage to validate Office, one of the following scenarios may be true:
- The copy of Office that is installed on your computer may have been installed incorrectly.
- The copy of Office that is installed on your computer may be a counterfeit version or a pirated version.
For more information about how to determine whether your copy of Office is authentic, visit the following Microsoft Web site:
Additional query words: Off2003 Office2003 Offxp OfficeXP
Keywords: kbtshoot kbsetup kblicensing kbprb kbactivation kbexpertisebeginner KB918004
