Article ID: 913802
Article Last Modified on 8/14/2007
APPLIES TO
- Microsoft Dynamics CRM 3.0
- Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers
SYMPTOMS
In Microsoft Dynamics CRM 3.0, you receive the following error message:
This problem may occur in either of the following scenarios.
Scenario 1
You apply a manual workflow rule to a sales order that has associated products. Then, the manual workflow rule updates the sales order.
Scenario 2
You use order workflow rules. The order workflow rules update a Boolean field when a sales order is assigned to another user.
RESOLUTION
Microsoft Dynamics CRM 3.0
This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 1. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
922815 Update Rollup 1 is available for Microsoft Dynamics CRM 3.0
Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers hotfix information
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next update that contains this hotfix.
To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Microsoft Dynamics CRM client for Microsoft Office Outlook
| File name | File version | File size | Date | Time | Hashes | Platform |
|---|---|---|---|---|---|---|
| Microsoft.crm.dll | 3.0.5745.1102 | 394,600 | 26-Jun-2007 | 23:52 | MD5: C0D3981A5B129E18219730AB94BDCBE0 SHA1: 5836BD4B4F7F887F7B8E0B66E1B6302817B84395 |
x86 |
| Pkgutil.cmd | Not Applicable | 113 | 23-Mar-2007 | 16:25 | Not Applicable | Not Applicable |
| Microsoft.crm.dll | 3.0.5745.0 | 383,768 | 24-Feb-2006 | 12:34 | MD5: F6DA7BADC72FB3ABCAFF47D443E5AB5F SHA1: A990A488A0567AE0ACE92C7A3A23A29A47562D5A |
x86 |
Microsoft Dynamics CRM client for Microsoft Office Outlook Compatibility Update
| File name | File version | File size | Date | Time | Hashes | Platform |
|---|---|---|---|---|---|---|
| V3splacclientpatch30.msp | Not Applicable | 385,024 | 20-Jul-2007 | 09:38 | Not Applicable | Not Applicable |
| Microsoft.crm.application.components.core.dll | 3.0.5745.1102 | 292,200 | 26-Jun-2007 | 23:51 | MD5: 77C9B59ADE5B287F871ED544E1AF9B61 SHA1: 00A94E9AA7479E4B531EE8C14D72A3FD8722B897 |
x86 |
| Microsoft.crm.application.components.strings.dll | 3.0.5745.1102 | 726,376 | 26-Jun-2007 | 23:51 | MD5: 37906A37FB8C1C92B4DE88C47B6FE04D SHA1: 6F38D8C098CAF246A4F3305028ED7FDA0C006F6D |
x86 |
| Microsoft.crm.dll | 3.0.5745.1102 | 394,600 | 26-Jun-2007 | 23:52 | MD5: 94CC069282C5792FAE78B704A720F72B SHA1: 907B48A63DAE4813187CD53169818C9FA797F796 |
x86 |
| V3splaclightclientpatch30.msp | Not Applicable | 385,024 | 20-Jul-2007 | 09:30 | Not Applicable | Not Applicable |
| Microsoft.crm.application.components.core.dll | 3.0.5745.1102 | 292,200 | 26-Jun-2007 | 23:51 | MD5: 77C9B59ADE5B287F871ED544E1AF9B61 SHA1: 00A94E9AA7479E4B531EE8C14D72A3FD8722B897 |
x86 |
| Microsoft.crm.application.components.strings.dll | 3.0.5745.1102 | 726,376 | 26-Jun-2007 | 23:51 | MD5: 37906A37FB8C1C92B4DE88C47B6FE04D SHA1: 6F38D8C098CAF246A4F3305028ED7FDA0C006F6D |
x86 |
| Microsoft.crm.dll | 3.0.5745.1102 | 394,600 | 26-Jun-2007 | 23:52 | MD5: 94CC069282C5792FAE78B704A720F72B SHA1: 907B48A63DAE4813187CD53169818C9FA797F796 |
x86 |
Microsoft Dynamics CRM server
| File name | File version | File size | Date | Time | Hashes | Platform |
|---|---|---|---|---|---|---|
| Crmcache.dll | 3.0.5745.1102 | 300,904 | 26-Jun-2007 | 23:56 | MD5: DF872AAC6ACC3F699A16DED1612B52A2 SHA1: 46D111B6627ED65C69BDCF9470D27D2A703837EC |
x86 |
| Crmmetadatacache.dll | 3.0.5745.1102 | 204,136 | 26-Jun-2007 | 23:56 | MD5: 908411A4B864278829E2020CA89F6004 SHA1: 6C9C02000ACC123CF4130EC879DB7344F11BB0B6 |
x86 |
| Crmsecurity.dll | 3.0.5745.1102 | 767,336 | 26-Jun-2007 | 23:56 | MD5: 2B57C23C7EE2B5BF51D0BA0626952969 SHA1: CC37C5B35D63E5D4C00D861B651C551DEF6A9010 |
x86 |
| Crmworkflowservice.exe | 3.0.5745.1102 | 3,871,080 | 26-Jun-2007 | 23:56 | MD5: 480CC0346ED28F5D6B403EE4B608CAD6 SHA1: 669D095D410CC584BCAF00FF2D6F4B4FC33126CF |
x86 |
| Microsoft.crm.dll | 3.0.5745.1102 | 394,600 | 26-Jun-2007 | 23:52 | MD5: F9718A4C720E262B20AF30E0472F61B5 SHA1: 0B0B9991ED097EE8C6FF555F4F1D03D2384570D1 |
x86 |
| Pkgutil.cmd | Not Applicable | 113 | 23-Mar-2007 | 16:25 | Not Applicable | Not Applicable |
| Microsoft.crm.dll | 3.0.5745.0 | 383,752 | 24-Feb-2006 | 12:31 | MD5: 956EF6C278D9B3A7246989B088D6411C SHA1: D051FE2DF71530AF4A193D11EE27A81141CACA3B |
x86 |
| Crmdbhotfix.dll | 3.0.5300.1605 | 105,832 | 28-Mar-2007 | 10:45 | MD5: 03EE950503E9BD7425B1702308403C6C SHA1: 6AE59976526A289FB9D1454846AFBF90210CE11E |
x86 |
| Kb918990_client.dll | 3.0.5745.1102 | 69,480 | 26-Jun-2007 | 23:55 | MD5: 697EB3610F788CA5AE02CC7E2FDF8CC8 SHA1: 8A75E4CA6E8F7BC20088982F1415C3E3FA751383 |
x86 |
MORE INFORMATION
For information about performance tuning for CRM 3.0, see the following white paper:
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards
The error message that is discussed in the "Symptoms" section can be viewed in the Microsoft CRM Workflow Monitor for the order rules. To view the error message, follow these steps on the Microsoft Dynamics CRM server:
- Click Start, point to All Programs, point to Microsoft CRM, and then click Workflow Monitor.
- Change the view to Running.
- Change the value in the Type field to Order.
- Open any running rule that has the name of the workflow rule that updates a Boolean field after assigning a sales order.
- View the Status field and the Description field. The Status field displays "failed." The Description field displays the following message:
Keywords: kbmbsworkflow kberrmsg kbhotfixserver kbqfe kbmbsmigrate kbpubtypekc KB913802
