Microsoft KB Archive/912252

Knowledge Base

Error message when you try to delete a contact in Microsoft Dynamics CRM: "An error has occurred in the script on this page"

Article ID: 912252

Article Last Modified on 12/7/2006

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APPLIES TO

• Microsoft Business Solutions CRM Sales for Outlook, when used with:
  • Microsoft Dynamics CRM 3.0
• Microsoft Dynamics CRM 3.0

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The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.CRM Rollup Hotfix Template

SYMPTOMS

You may experience the following symptoms when you use Microsoft Dynamics CRM:

• When you use the Related Records view to show related opportunities, sales orders, quotes, invoices, cases, contracts, or activities, the records in the Related Records view are duplicated or shown out of order. This issue may occur when there are more records than can fit on one page.
• When you try to delete a contact, you receive the following error message:

  Internet Explorer Script Error
  An error has occurred in the script on this page.
  Line: 148
  Char: 1
  Error: Access is denied
  Code: 0
  URL: http://URL
  Do you want to continue running scripts on this page?

  In this case, the contact is not deleted. Additionally, the following error message is logged in the Microsoft CRM Server Application event log:

  Event Type: Error
  Event Source: C:\Windows\System32\Inetsrv\W3wp.exe
  Event Category: None
  Event ID: 1000
  Date: date
  Time: time
  User: N/A
  Computer: computername
  Description: The description for Event ID ( 1000 ) in Source ( c:\windows\system32\inetsrv\w3wp.exe ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: w3wp.exe, 6.0.3790.1830, 42435be1, crmobjectmodel.dll, 3.0.5300.0, 4360a298, 0, 003c7c3c.

RESOLUTION

This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 1. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

922815 Update Rollup 1 is available for Microsoft Dynamics CRM 3.0

MORE INFORMATION

For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Additional query words: crm3 crm30 crm3.0

Keywords: kbmbsmigrate kbpubtypekc kbqfe kbhotfixserver KB912252

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