Microsoft KB Archive/911394

Knowledge Base

You receive error messages in Microsoft CRM after you install Internet Explorer cumulative security update 918899

Article ID: 911394

Article Last Modified on 8/15/2007

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APPLIES TO

• Microsoft CRM 1.2
• Microsoft Dynamics CRM 3.0

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SYMPTOMS

After you install the Microsoft Internet Explorer cumulative security update that is documented in Microsoft Knowledge Base article 918899, you receive the following error message in Microsoft Dynamics CRM:

Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.
If you were in the middle of something, the information you were working on might be lost.
Please tell Microsoft about this problem.
We have created an error report that you can send to help us improve Internet Explorer. We will treat this report as confidential and anonymous.
To see what data this error report contains, click here.

The error report contains the following error-signature information.

Product	AppName	AppVer	ModName	ModVer	Offset
Windows XP SP2	Iexplore.exe	6.00.2900.2180	Mshtml.dll	6.0.2900.2963	0006d031
Windows Server 2003 SP1	Iexplore.exe	6.0.3790.1830	Mshtml.dll	6.0.3790.2759	000b19d6

RESOLUTION

To resolve this problem, install hotfix 923996.

For more information about hotfix 923996, click the following article number to view the article in the Microsoft Knowledge Base:

923996 When you visit a Web page that uses a custom pop-up object, Internet Explorer 6 closes unexpectedly

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about Internet Explorer cumulative security update 918899, click the following article number to view the article in the Microsoft Knowledge Base:

918899 MS06-042: Cumulative security update for Internet Explorer

Additional query words: crm

Keywords: kbtshoot kbbug kbprb kbmbsmigrate kberrmsg KB911394

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