Article ID: 908674
Article Last Modified on 10/25/2007
APPLIES TO
- Microsoft Exchange Server 2003 Standard Edition
- Microsoft Exchange Server 2003 Enterprise Edition
SYMPTOMS
On a server that is running Microsoft Exchange Server 2003, you receive a stop error message that resembles the following:
CAUSE
This problem occurs because the operation system crashes. When the Store.exe process or the Inetinfo.exe process is under a heavy load, the Exchange Installable File System (ExIFS) driver causes the process to crash. Additionally, the crashed Store.exe process or the crashed Inetinfo.exe process causes the operating system to crash.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
You must have Microsoft Exchange Server 2003 Service Pack 2 (SP2) installed to apply this hotfix. For more information about how to obtain the latest service pack for Exchange Server 2003, click the following article number to view the article in the Microsoft Knowledge Base:
836993 How to obtain the latest service packs for Exchange Server 2003
Restart requirement
After you apply this hotfix, the following services and drivers must be restarted:
- ExIFS driver
- Microsoft Exchange System Attendant
- IIS Admin Service and all dependent services
Hotfix replacement information
This hotfix does not replace a previously released hotfix.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Ese.dll | 6.5.7651.47 | 2,254,848 | 05-Sep-2006 | 20:35 | x86 |
| Exifs.sys | 6.5.7651.47 | 196,288 | 05-Sep-2006 | 17:55 | x86 |
| Exwin32.dll | 6.5.7651.47 | 175,616 | 05-Sep-2006 | 18:57 | x86 |
| Ifsproxy.dll | 6.5.7651.47 | 18,432 | 05-Sep-2006 | 19:12 | x86 |
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
When you apply this hotfix, you will be prompted to refer to article 246216 in the Microsoft Knowledge Base. You are prompted to view the article because the ExIFS driver must be unloaded to apply this hotfix. To confirm that the ExIFS driver is successfully reloaded, you can view event ID 9216 in the System log. If the ExIFS driver is not automatically reloaded, refer the following article in the Microsoft Knowledge Base for information about how to manually reload the ExIFS driver:
246216 Exchange 2000 Server or Exchange Server 2003 ExIFS may not start after ExIFS is manually stopped
Additional query words: av
Keywords: kbhotfixserver kbfix kbbug kbpubtypekc kbexchifs kbqfe KB908674
