Article ID: 907546
Article Last Modified on 7/26/2006
APPLIES TO
- Microsoft Windows 2000 Professional Edition
- Microsoft Windows 2000 Service Pack 4
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Datacenter Server
SYMPTOMS
Consider the following scenario. You try to access files on a Server Message Block (SMB) file share. This file share resides on a Microsoft Windows 2000 Service Pack 4-based computer that has security update 885250 installed. For more information about security update 885250, click the following article number to view the article in the Microsoft Knowledge Base:
885250 MS05-011: Vulnerability in server message block could allow remote code execution
In this scenario, you receive an error message that is similar to one of the following:
Additionally, the following event is logged in the System log on the file share:
Event Type: Error Event Source: Srv Event Category: None Event ID: 2012 Description: The server has encountered a network error.
CAUSE
This problem occurs if one of the following conditions is true:
- The network adapter drivers on the Windows 2000 Service Pack 4-based computer are outdated or otherwise incompatible.
- The network adapter on either the file share or the Windows client is not working correctly.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
Because of file dependencies, this hotfix requires Windows 2000 Service Pack 4.
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Mrxsmb.sys | 5.0.2195.7065 | 413,232 | 19-Aug-2005 | 13:49 | x86 |
| Rdbss.sys | 5.0.2195.7061 | 170,800 | 19-Jul-2005 | 05:42 | x86 |
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
325487 How to troubleshoot network connectivity problems
Additional query words: error 6 error 3 Q885250 mrxsmb.sys STATUS_NETWORK_NAME_DELETED STATUS_USER_SESSION_DELETED 0xC0000008 INVALID HANDLE STATUS_INVALID_HANDLE incorrect UID Content Maintenance 44995
Author: waltere
Writer: v-rezhou
Tech Reviewer: waltere; cochen
Editor: v-rhowar
Keywords: kbbug kbfix kbwin2000presp5fix kbpubtypekc kbhotfixserver kbqfe KB907546
