Article ID: 906266
Article Last Modified on 7/25/2006
APPLIES TO
- Microsoft CRM 1.2
SYMPTOMS
When many incoming e-mail messages are received and processed by the CRMExchangeQueueService.exe on a computer that is running Microsoft Exchange, the CRMExchangeQueueService.exe process continues to consume memory until the server stops responding.
CAUSE
For each incoming e-mail message that is handled by the CRMExchangeQueueService.exe process, approximately 370 KB of memory is allocated to the e-mail message. After the process handles the e-mail message, the memory is not recovered by the server. Therefore, memory usage continues to grow on the computer that is running Microsoft Exchange with the CRMExchangeQueueService.exe process. The server stops responding because it has insufficient available memory.
RESOLUTION
Microsoft CRM has a fix for this problem that is part of a cumulative update. The cumulative update information is described in the following Microsoft Knowledge Base article:
904435 Update Rollup 2 is available for Microsoft CRM 1.2
MORE INFORMATION
For more information about the terminology that is used to describe Microsoft product updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards
824684 Description of the Standard Terminology That Is Used to Describe Microsoft Software Updates
Additional query words: crm crm12 crm1.2
Keywords: kbemail kbstoprespond kbmbsmigrate kbpubtypekc kbqfe kbhotfixserver KB906266
