Article ID: 902270
Article Last Modified on 8/5/2005
APPLIES TO
- Windows Mobile 5.0 for Pocket PC
- Microsoft Windows XP Home Edition
- Microsoft Windows XP Professional
SYMPTOMS
When you connect a mobile device to a desktop computer through a universal serial bus (USB) port, the connection may be intermittently lost. This problem occurs when the following conditions are true:
- The desktop computer has an Enhanced Host Controller Interface (EHCI) USB 2.0 Host controller.
- The desktop computer is running Microsoft Windows XP Service Pack 1 (SP1).
- The mobile device is running Microsoft Windows Mobile 5.0.
RESOLUTION
To resolve this problem, install the following hotfix:
822603 Availability of the Windows XP S822603 USB 1.1 and 2.0 Update
Keywords: kbtshoot kbprb kbusb KB902270
