Knowledge Base

The Store.exe process repeatedly crashes in Exchange Server 2003 Service Pack 1

Article ID: 899585

Article Last Modified on 10/30/2007

APPLIES TO

Microsoft Exchange Server 2003 Service Pack 1

SYMPTOMS

The Microsoft Exchange Information Store service (Store.exe) may unexpectedly and repeatedly crash on a computer that is running Microsoft Exchange Server 2003 Service Pack 1 (SP1).

CAUSE

This problem may occur if Exchange 2003 SP1 receives a malformed MIME message.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that this article describes. Apply this hotfix only to systems that are experiencing this specific problem.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites

Because of file dependencies, you must have Exchange 2003 Service Pack 1 (SP1) installed to apply this hotfix. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Restart requirement

Generally, you do not have to restart the computer after you apply this hotfix. However, if a program that uses the Exmime.dll file cannot be restarted, you must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   25-Jun-2005  03:05  6.5.7233.31       202,240  Exmime.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates