Article ID: 896989
Article Last Modified on 7/24/2007
APPLIES TO
- Microsoft Operations Manager (MOM) 2005, when used with:
- Microsoft Windows Server 2003 Service Pack 1
SYMPTOMS
When you try to view the Computer Groups container in the Microsoft Operations Manager (MOM) 2005 Administrator Console, you receive the following error message:
Additionally, the following events are logged in the Application event log on the MOM Management Server.
Message 1
Type: Application Error
Event ID: 1000
Description:
Faulting application dllhost.exe, version 5.2.3790.0, faulting module ntdll.dll, version 5.2.3790.1830, fault address 0x000120d0.
Message 2
Event ID: 4786
Description:
The system has called a custom component and that component has failed and generated an exception. This indicates a problem with the custom component. Notify the developer of this component that a failure has occurred and provide them with the information below.
Component Prog ID:
Server Application ID: {A3124213-BAC0-48A2-9082-732BB4123C4D}
Server Application Instance ID: {57EC5B1F-95F1-439A-8C47-47DD00BA8D5B}
Server Application Name: Microsoft Operations Manager Data Access Server
The serious nature of this error has caused the process to terminate.
Exception: C0000005
Address: 0x7C8120D0
Call Stack:
ntdll!RtlInitializeSListHead + 0x268
ole32!OleGetClipboard + 0x31f0
ole32!CoTaskMemFree + 0x13
DASSER~1!DllUnregisterServer + 0x1a49f1
RPCRT4!NdrServerInitialize + 0x462
RPCRT4!NdrStubCall2 + 0x217
RPCRT4!NdrCStdStubBuffer2_Release + 0xd4
OLEAUT32!VariantTimeToDosDateTime + 0x1827
ole32!WdtpInterfacePointer_UserMarshal + 0x13fa
ole32!WdtpInterfacePointer_UserMarshal + 0x13ad
ole32!ProgIDFromCLSID + 0x1fcf
ole32!ProgIDFromCLSID + 0x1dcd
ole32!WdtpInterfacePointer_UserMarshal + 0x1e5f
ole32!WdtpInterfacePointer_UserMarshal + 0x116c
ole32!WdtpInterfacePointer_UserMarshal + 0x1e6f
RPCRT4!I_RpcGetBuffer + 0x1d8
RPCRT4!I_RpcGetBuffer + 0x159
RPCRT4!I_RpcGetBuffer + 0x7f
RPCRT4!NdrConformantArrayMemorySize + 0x558
RPCRT4!MesEncodeIncrementalHandleCreate + 0xadc
RPCRT4!NdrSimpleStructMemorySize + 0x12ac
RPCRT4!NdrSimpleStructMemorySize + 0x138c
RPCRT4!NdrSimpleStructMemorySize + 0x1224
RPCRT4!NdrSimpleStructMemorySize + 0xbec
RPCRT4!NdrSimpleStructMemorySize + 0xc2d
RPCRT4!NdrSimpleStructMemorySize + 0x8de
RPCRT4!I_RpcTransGetThreadEvent + 0x39c
RPCRT4!I_RpcTransGetThreadEvent + 0x188
RPCRT4!I_RpcLogEvent + 0xe92
kernel32!GetModuleFileNameA + 0xeb
CAUSE
This problem occurs after you upgrade the operating system for a MOM 2005 Management Server from Microsoft Windows Server 2003 to Windows Server 2003 Service Pack 1 (SP1).
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Operations Manager 2005. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
905416 How to obtain the latest Microsoft Operations Manager 2005 service pack
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
No prerequisites are required.
Restart requirement
This hotfix restarts the MOM service on the Management Server.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name --------------------------------------------------------- 08-Apr-2005 18:26 5.0.2749.21 4,041,456 Dasserver.dll
Installation information
You must install this hotfix on each MOM 2005 Management Server that is running Windows Server 2003 SP1 or later Windows Server 2003 service packs. To install this hotfix, follow these steps:
- Copy the file MOM2005-RTM-KB896989-X86-ENU.EXE to a local folder or to a shared folder on the network.
- On the Management Server, run MOM2005-RTM-KB896989-X86-ENU.EXE. You can run MOM2005-RTM-KB896989-X86-ENU.EXE by using Windows Explorer or a Command Prompt.
Note This hotfix will stop and then restart the MOM service to force the changes to take effect.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Operations Manager 2005 Service Pack 1.
MORE INFORMATION
For more information about other problems that are resolved by Microsoft Operations Manager 2005 Service Pack 1, click the following article number to view the article in the Microsoft Knowledge Base:
905420 List of bugs that are fixed in Microsoft Operations Manager 2005 service packs
For more information about standard terminology used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional query words: RPC COM+ MOM2005 DAS c0000005 0x800706be
Keywords: kbqfe kbhotfixserver atdownload kbgetsp kbbug kbopmanmmc kbopmaninterop kbopman2005spfix kbopman2005bug kberrmsg kbperformance kbinterop kbfix KB896989
