Article ID: 894605
Article Last Modified on 11/5/2007
APPLIES TO
- Microsoft Exchange Server 2003 Standard Edition
- Microsoft Exchange Server 2003 Enterprise Edition
SYMPTOMS
When you send e-mail messages from Microsoft Exchange Server 2003 to IBM Lotus Notes by using Microsoft Exchange Connector for Lotus Notes, the e-mail messages are not sent to the correct recipients. You do not receive non-delivery reports (NDR) for these e-mail messages. However, copies of the original e-mail messages are sent to the BadMail folder of the connector mailbox.
CAUSE
This problem occurs when multiple instances of Microsoft Exchange Connector for Lotus Notes have a name conflict when the instances create temporary files.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
Because of file dependencies, this hotfix requires Microsoft Exchange Server 2003 Service Pack 1. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
836993 How to obtain the latest service packs for Exchange Server 2003
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------------- 06-Apr-2005 04:57 6.5.7233.2 332,288 Lscps.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
817903 New naming schema for Exchange Server software update packages
Microsoft continues to update the tools that support interoperability among Lotus Domino R5 and Lotus Domino 6, Microsoft Exchange Server 2003, and Microsoft Windows Server 2003 Active Directory. The updated tools for Lotus Domino replace the following tools that are included with Exchange Server 2003 and with Microsoft Exchange Server 2003 Service Pack 2:
- Exchange Connector for Lotus Notes
- Calendar Connector for Lotus Notes
- Migration Wizard for Lotus Notes
To obtain these tools and to obtain guidance and additional resources, visit the following Microsoft Web site:
These updated tools provide additional functionality and address several issues that customers reported with earlier versions of the tools.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
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