Article ID: 893101
Article Last Modified on 9/8/2006
APPLIES TO
- Microsoft Business Solutions CRM Sales for Outlook, when used with:
- Microsoft CRM 1.2
- Microsoft CRM 1.2
SYMPTOMS
You create an appointment or a task in Microsoft Business Solutions CRM 1.2 Sales for Outlook. When you change the Importance field to Low or to High, the priority resets to Normal.
RESOLUTION
Microsoft CRM has a fix for this problem that is part of a cumulative update. The cumulative update information is described in the following Microsoft Knowledge Base article:
904435 Update Rollup 2 is available for Microsoft CRM 1.2
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Steps to reproduce the behavior
- On the Microsoft CRM Sales for Outlook toolbar, click CRM Appointment.
- Enter all required fields for the appointment.
- On the File menu, click Properties.
- In Importance List, click High, click OK, and then click Save & Close.
- Click the Microsoft CRM Sales for Outlook home page. The Priority field for the appointment is set to Normal.
Keywords: kbqfe kbprb kbmbsmigrate kbhotfixserver KB893101