Microsoft KB Archive/891963

Knowledge Base

When you open an opportunity that contains associated products, Microsoft CRM times out

Article ID: 891963

Article Last Modified on 6/2/2006

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APPLIES TO

• Microsoft CRM 1.2

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SYMPTOMS

When you open an opportunity that contains associated products, Microsoft CRM times out. You then receive the following error message:

An Error has occurred. Please contact your system Administrator.

When the Dev Errors feature is turned on, you also receive the following error message:

Error Description: Exception from HRESULT: 0x80040E31.
Error Details: Details on this error have not been provided by the platform.
Error Number 0x80040E31

For additional information about how to show more detailed error messages, click the following article number to view the article in the Microsoft Knowledge Base:

857192 How to use the Web.config file to show more detailed error messages in Microsoft Business Solutions CRM

RESOLUTION

Microsoft CRM has a fix for this problem that is part of a cumulative update. The cumulative update information is described in the following Microsoft Knowledge Base article:

904435 Update Rollup 2 is available for Microsoft CRM 1.2

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Keywords: kbqfe kbmbsmigrate kbhotfixserver KB891963

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