Article ID: 891431
Article Last Modified on 10/26/2006
APPLIES TO
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Professional Edition
- Microsoft Windows 2000 Advanced Server
SYMPTOMS
When you run certain programs on your Microsoft Windows 2000-based computer, Windows unexpectedly crashes. In this scenario, you receive a Stop error message that is similar to the following on a blue screen:
Note This error occurs in the Win32k.sys driver. Parameter 4 of this error message may vary.
CAUSE
This problem occurs if a program references an incorrect memory address. This problem may occur in situations where the Win32k.sys driver does not prevent incorrect data from being passed to it from a user-mode component.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
This hotfix requires Windows 2000 Service Pack 3 (SP3).
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ----------------------------------------------------------- 17-Jun-2004 23:05 5.0.2195.6946 712,464 Kernel32.dll 02-Dec-2004 14:27 5.0.2195.7004 6,272,512 Sp3res.dll 17-Jun-2004 23:05 5.0.2195.6945 231,184 Gdi32.dll 05-Aug-2003 22:14 5.0.2195.6794 385,808 Userenv.dll 24-Aug-2004 22:59 5.0.2195.6970 182,544 Winlogon.exe 24-Mar-2004 02:17 5.0.2195.6892 90,264 Rdpwd.sys 17-Jun-2004 23:05 5.0.2195.6951 46,352 Basesrv.dll 21-Sep-2003 00:45 5.0.2195.6824 236,304 Cmd.exe 24-Mar-2004 02:17 5.0.2195.6897 403,216 User32.dll 17-Jun-2004 23:05 5.0.2195.6928 335,120 Msgina.dll 17-Jun-2004 23:05 5.0.2195.6946 244,496 Winsrv.dll 24-Mar-2004 02:17 5.0.2195.6824 54,544 Mpr.dll 24-Mar-2004 02:17 5.0.2195.6898 37,136 Mf3216.dll 20-Dec-2004 05:11 5.0.2195.7011 1,633,488 Win32k.sys 17-Jun-2004 23:05 5.0.2195.6946 244,496 Winsrv.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional query words: fatal w2k hang bluescreen
Keywords: kbbug kbfix kbwin2000presp5fix kbhotfixserver kbqfe KB891431
