Knowledge Base

Only last names are displayed in the To, Cc, and From fields when you use the Japanese version of Outlook Mobile Access to view e-mail messages that are on a computer that is running Microsoft Exchange Server 2003 with Service Pack 1

Article ID: 891429

Article Last Modified on 10/30/2007

APPLIES TO

Microsoft Exchange Server 2003 Service Pack 1

SYMPTOMS

When you view e-mail messages in the Japanese version of Microsoft Outlook Mobile Access, only the last names of the recipients are displayed in the To field and in the Cc field. Only the last name of the sender is displayed in the From field. The first names are not displayed in these fields.

This problem occurs if the computer that Outlook Mobile Access is connected to is running Microsoft Exchange Server 2003 with Service Pack 1 (SP1).

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Exchange Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Hotfix information

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites

This hotfix requires that you have Microsoft Exchange Server 2003 Service Pack 1 installed.

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other software updates.

File information

The Global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

    Date         Time   Version      Size     File name
    ----------------------------------------------------------------------------------
    06-Feb-2005  04:34  6.5.7232.78  397,312  Microsoft.exchange.oma.userinterface.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Exchange Server 2003 Service Pack 2.

MORE INFORMATION

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates