Article ID: 891315
Article Last Modified on 6/27/2007
APPLIES TO
- Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Web Edition
- Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
SYMPTOMS
Consider the following scenario. On a Microsoft Windows 2000 Server terminal session, you can increase the display size by changing the display dots per inch (DPI) setting to large size (120 DPI) on the Terminal Server. Text is displayed correctly in the terminal session and in the console session. However, after you change the DPI setting to large size (120 DPI) on a Microsoft Windows Server 2003 terminal session, some of the text for one or more screen elements appears outside the display's viewable area. Therefore, you cannot see all the text for one or more screen elements. For example, after you change the DPI setting to large size (120 DPI), you cannot see the word "My" in the My Computer icon. This symptom does not occur in the Windows Server 2003 console session.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that this article describes. Apply this hotfix only to systems that are experiencing this specific problem.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows Server 2003, x86-based versions
Date Time Version Size File name ------------------------------------------------------- 27-Jan-2005 23:08 5.2.3790.259 1,815,040 Win32k.sys
Windows Server 2003, Itanium-based versions
Date Time Version Size File name ------------------------------------------------------- 27-Jan-2005 03:18 5.2.3790.259 4,958,720 Win32k.sys
STATUS
Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
To change the display DPI setting, follow these steps:
- Click Start, click Run, type desk.cpl in the Open box, and then click OK.
- Click the Settings tab.
- Click Advanced, and then click Large size (120 DPI) in the DPI setting box.
- Click OK two times.
Keywords: kbhotfixserver kbqfe kbdisplay kbfix KB891315
