Article ID: 891157
Article Last Modified on 12/14/2006
APPLIES TO
- Microsoft Office XP, All Editions
- Microsoft Office 2000 Standard Edition
- Microsoft Office Professional Edition 2003
- Microsoft Office Standard Edition 2003
- Microsoft Office Student and Teacher Edition 2003
- Microsoft Office Small Business Edition 2003
- Microsoft Office Basic Edition 2003
- Microsoft Office Access 2003
- Microsoft Office Excel 2003
- Microsoft Office FrontPage 2003
- Microsoft Office Outlook 2003
- Microsoft Office PowerPoint 2003
- Microsoft Office Publisher 2003
- Microsoft Office Word 2003
SYMPTOMS
If you use the OHotFix program to install Microsoft Office update files, you are prompted to provide the location of the original source files for Microsoft Office 2000 and later versions.
This symptom occurs if you run a Microsoft Windows-based computer and you use removable media such as a custom CD-ROM or a custom DVD-ROM to run the OHotFix program. The symptom occurs even if the removable media contains Office source files.
CAUSE
The Windows-based client computer uses the Microsoft Windows Installer program as the "installation engine" to install the Office update files. The Microsoft Windows Installer program checks for the volume label of the removable media to make sure that the correct disk is in the CD drive or in the DVD drive before it tries to install files.
There is a difference in the volume label of the removable media that contains the Microsoft Office update files and of the physical media where Office 2000 or later versions are installed. Because of this, the same removable media cannot be used for both the Office product source and the Office update source.
WORKAROUND
To work around this issue, copy all the required OHotFix program files and the relevant Office update files from the removable media to the local hard disk. Then, install the update files from the local hard disk.
For additional information about how to install the Office update files by using the OHotFix program, visit the following Microsoft Web site:
MORE INFORMATION
For more information about the requirement to provide original installation source files when you install Office update files on your computer, click the following article number to view the article in the Microsoft Knowledge Base:
840169 Full-file version update may request Office source files
Additional query words: patch
Keywords: kbtshoot KB891157
