Article ID: 890953
Article Last Modified on 8/29/2007
APPLIES TO
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Professional Edition
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows XP Professional
- Microsoft Windows XP Home Edition
- Microsoft Windows XP Professional x64 Edition
SYMPTOMS
If you try to change your password on a Microsoft Windows XP-based computer or on a Microsoft Windows 2000-based computer, you receive the following error message:
CAUSE
This problem occurs if the NTLM protocol cannot determine the correct user account when it is given an alternative domain name suffix in the user principal name (UPN).
This problem typically occurs if the following conditions are true:
- The network environment contains a forest trust between two forests.
- You try to use the alternative domain suffix from one forest to change your user name in another forest.
For example, consider the following scenario:
- Your network environment includes two Microsoft Windows Server 2003 forests that have a two-way Kerberos trust between them. A two-way Kerberos trust is a Federated Trust. In this scenario, the forests are named Forest A and Forest B.
- The computer accounts exist in Forest A, and user accounts exist in Forest B.
- The Active Directory domain of Forest A is ABC.COM. Forest A also has the additional DEF.COM UPN suffix.
- UPN Name suffix routing is enabled in the trust.
- Forest-wide authentication is enabled in the trust.
The following actions occur:
- A user from Forest B logs on to a Windows XP Professional-based workstation, or to a Windows 2000-based workstation. The workstation exists in Forest A with the
username@EXAMPLE.COM user credentials. - The user presses CTRL+ALT+DEL, and then clicks Change Password.
- The User name box is populated with
username@EXAMPLE.COM. - The user types the old password, types the new password, confirms the new password, and then clicks OK.
- The user receives the following error message:
RESOLUTION
Windows XP hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows XP, 32-bit versions
Date Time Version Size File name ------------------------------------------------------ 07-Dec-2004 13:14 5.1.2600.2578 132,608 Msv1_0.dll
Windows XP for Itanium-based computers, 64-bit versions
Date Time Version Size File name -------------------------------------------------------------- 10-Jan-2005 23:13 5.1.2600.1618 374,784 Msv1_0.dll IA-64 10-Jan-2005 23:06 5.1.2600.1618 122,368 Wmsv1_0.dll x86
Windows 2000 hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
No prerequisites are required.
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ----------------------------------------------------------------------------- 23-Mar-2004 18:17 5.0.2195.6876 388,368 Advapi32.dll 23-Mar-2004 18:17 5.0.2195.6866 69,904 Browser.dll 23-Mar-2004 18:17 5.0.2195.6824 134,928 Dnsapi.dll 23-Mar-2004 18:17 5.0.2195.6876 92,432 Dnsrslvr.dll 23-Mar-2004 18:17 5.0.2195.6883 47,888 Eventlog.dll 23-Mar-2004 18:17 5.0.2195.6890 143,632 Kdcsvc.dll 10-Mar-2004 18:37 5.0.2195.6903 210,192 Kerberos.dll 20-Sep-2003 16:32 5.0.2195.6824 71,888 Ksecdd.sys 15-Oct-2004 10:16 5.0.2195.6987 513,296 Lsasrv.dll 25-Feb-2004 15:59 5.0.2195.6902 33,552 Lsass.exe 13-Jan-2005 02:04 5.0.2195.7020 117,520 Msv1_0.dll 10-Jun-2004 08:58 5.0.2195.6949 309,008 Netapi32.dll 23-Mar-2004 18:17 5.0.2195.6891 371,472 Netlogon.dll 23-Mar-2004 18:17 5.0.2195.6896 1,028,880 Ntdsa.dll 23-Mar-2004 18:17 5.0.2195.6897 388,368 Samsrv.dll 23-Mar-2004 18:17 5.0.2195.6893 111,376 Scecli.dll 23-Mar-2004 18:17 5.0.2195.6903 253,200 Scesrv.dll 05-Jan-2005 20:29 5.0.2195.7017 6,278,656 Sp3res.dll 14-Oct-2004 20:33 5.5.33.0 6,656 Spmsg.dll 14-Oct-2004 20:38 5.5.33.0 169,984 Spuninst.exe 23-Mar-2004 18:17 5.0.2195.6824 50,960 W32time.dll 20-Sep-2003 16:32 5.0.2195.6824 57,104 W32tm.exe
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
When you use Active Directory with Microsoft Windows Server 2003, you can use alternative UPN suffixes. For example, a user account in a domain that is named "Contoso" may have the following valid logon names:
- contoso\user1
- user1@contoso.com
An alternative UPN suffix makes it possible for you to create additional valid account names.
By specifying a list of alternative UPN suffixes, the user1 account can have additional ways of specifying a logon name. For example, the user1@example.com logon name can be mapped to the original logon name of contoso\user1. For additional information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Keywords: kbqfe kbhotfixserver kbwin2000presp5fix kbwinxpsp3fix kbwinxppresp3fix kbfix kbbug KB890953
