Article ID: 890852
Article Last Modified on 10/25/2007
APPLIES TO
- Microsoft Windows 2000 Service Pack 3
- Microsoft Windows 2000 Service Pack 4
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Advanced Server, when used with:
- Microsoft Exchange Server 2003 Standard Edition
- Microsoft Exchange Server 2003 Enterprise Edition
- Microsoft Exchange 2000 Server Standard Edition
- Microsoft Exchange 2000 Enterprise Server
SYMPTOMS
You have Microsoft Exchange Server 2003 or Microsoft Exchange 2000 Server installed on a computer that is running Microsoft Windows 2000 Server with Service Pack 4 (SP4) or with Service Pack 3 (SP3). In this scenario, when the computer is under stress, the Microsoft Exchange Server Information Store service (Store.exe) may stop responding. An access violation may also occur.
CAUSE
This problem may occur if safe string functions are not used to copy strings.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
No prerequisites are required.
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ------------------------------------------------------------ 17-Jun-2004 23:05 5.0.2195.6951 46,352 Basesrv.dll 21-Sep-2003 00:45 5.0.2195.6824 236,304 Cmd.exe 17-Jun-2004 23:05 5.0.2195.6945 231,184 Gdi32.dll 08-Dec-2004 17:53 5.0.2195.7006 712,464 Kernel32.dll 24-Mar-2004 02:17 5.0.2195.6898 37,136 Mf3216.dll 08-Dec-2004 17:53 5.0.2195.6824 54,544 Mpr.dll 17-Jun-2004 23:05 5.0.2195.6928 335,120 Msgina.dll 24-Mar-2004 02:17 5.0.2195.6892 90,264 Rdpwd.sys 02-Dec-2004 14:27 5.0.2195.7004 6,272,512 Sp3res.dll 24-Mar-2004 02:17 5.0.2195.6897 403,216 User32.dll 05-Aug-2003 22:14 5.0.2195.6794 385,808 Userenv.dll 10-Aug-2004 03:51 5.0.2195.6966 1,632,624 Win32k.sys 24-Aug-2004 22:59 5.0.2195.6970 182,544 Winlogon.exe 17-Jun-2004 23:05 5.0.2195.6946 244,496 Winsrv.dll 08-Dec-2004 17:53 5.0.2195.7006 712,464 Kernel32.dll 10-Aug-2004 03:51 5.0.2195.6966 1,632,624 Win32k.sys 17-Jun-2004 23:05 5.0.2195.6946 244,496 Winsrv.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For more information about safe string functions, visit the following Microsoft Web site:
For additional information about the new file naming schema for Microsoft Windows software update packages, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
For additional information about the terminology that is used in this article, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional query words: xadm heavy load Watson
Keywords: kbbug kbfix kbwin2000presp5fix kbhotfixserver kbqfe KB890852
