Article ID: 890596
Article Last Modified on 9/8/2006
APPLIES TO
- Microsoft Business Solutions CRM Sales for Outlook, when used with:
- Microsoft CRM 1.2
- Microsoft CRM 1.2
SYMPTOMS
You cannot read e-mail messages in Microsoft CRM Sales for Outlook (the Outlook client) when the following conditions are true:
- The e-mail messages were received in the Outlook client.
- The e-mail messages are encoded in one of the following character sets:
- KOI8-R
- KOI8-U
- ISO 8859-5 Cyrillic
However, you can use the Outlook client to read e-mail messages that are encoded in these character sets when the following conditions are true:
- The e-mail messages were received in Microsoft Outlook.
- The e-mail messages were then promoted to the Outlook client.
RESOLUTION
Microsoft Business Solutions CRM has a fix for this problem that is part of a cumulative update. The cumulative update information is described in the following Microsoft Knowledge Base article:
904435 Update Rollup 2 is available for Microsoft CRM 1.2
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about how e-mail attachment extensions are being renamed to .txt in Microsoft CRM 1.2 , click the following article number to view the article in the Microsoft Knowledge Base:
892054 E-mail attachment extensions are being renamed in Microsoft CRM 1.2 to a .txt extension
Keywords: kbbug kbfix kbqfe kbmbsmigrate kbhotfixserver kbmbsemail KB890596
