Article ID: 889525
Article Last Modified on 11/26/2007
APPLIES TO
- Microsoft Exchange Server 2003 Standard Edition
- Microsoft Exchange Server 2003 Enterprise Edition
- Microsoft Entourage 2004 for Mac
SYMPTOMS
When a Microsoft Entourage user tries to send an e-mail message that exceeds the size limit that is configured in Microsoft Exchange Server 2003 Global Settings, the following symptoms may occur:
- The e-mail message stays in the sender's Outbox.
- The transaction log files on the computer that is running Microsoft Exchange Server 2003 quickly grow until you delete the message from the user's Outbox.
- The user receives the following misleading error message when he or she tries to send the e-mail message the first time:
Note The size limit is configured in the Message Delivery Properties box in Exchange Server 2003 Global Settings.
CAUSE
This problem may occur when the value that is configured for the sent message size for the user mailbox is larger than the value that is configured for the sent message size in Global Settings.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Exchange Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
836993 How to obtain the latest service packs for Exchange Server 2003
Hotfix information
Note If your organization includes front-end servers and back-end servers, install this hotfix on the front-end servers first.
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Exchange Server 2003 service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
Microsoft Exchange Server 2003 Service Pack 1
Restart requirement
The following services automatically stop and then restart when you install this hotfix:
- Microsoft Exchange Information Store
- World Wide Web Publishing Service
- Simple Mail Transport Protocol
- Microsoft Exchange Routing Engine
- IIS Admin Service
Hotfix replacement information
This hotfix does not replace any other software updates.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------------- 03-Feb-2005 09:50 186 Blank.htm 05-Aug-2004 01:59 884 Ctrl_calendar.css 03-Feb-2005 09:51 8,454 Ctrl_calendar.htc 03-Feb-2005 09:50 32,093 Ctrl_calendar.js 03-Feb-2005 09:51 4,408 Ctrl_calendarview.css 03-Feb-2005 09:51 12,910 Ctrl_calendarview.htc 03-Feb-2005 09:50 76,663 Ctrl_calendarview.js 05-Aug-2004 01:59 489 Ctrl_calendarviewprn.css 02-Jun-2004 23:57 12,985 Ctrl_calviewdaily.xsl 14-Dec-2004 20:57 12,374 Ctrl_calviewmonthly.xsl 02-Jun-2004 23:57 8,425 Ctrl_calviewweekly.xsl 03-Feb-2005 09:51 986 Ctrl_ctxtmenu.htc 03-Feb-2005 09:50 4,920 Ctrl_ctxtmenu.js 03-Feb-2005 09:51 3,565 Ctrl_datepicker.htc 05-Aug-2004 01:58 35,382 Ctrl_datepicker.js 03-Feb-2005 09:51 6,575 Ctrl_formatbar.htc 03-Feb-2005 09:50 19,094 Ctrl_formatbar.js 03-Feb-2005 09:51 1,658 Ctrl_freebusy.css 03-Feb-2005 09:51 1,349 Ctrl_freebusy.htc 03-Feb-2005 09:50 35,039 Ctrl_freebusy.js 03-Feb-2005 09:51 3,068 Ctrl_message.htc 03-Feb-2005 09:50 16,027 Ctrl_message.js 03-Feb-2005 09:51 6,636 Ctrl_mimeformatbar.htc 05-Aug-2004 01:58 11,742 Ctrl_mimeformatbar.js 03-Feb-2005 09:51 1,352 Ctrl_notify.htc 05-Aug-2004 01:58 473 Ctrl_notify.js 05-Aug-2004 01:58 5,694 Ctrl_poll.js 03-Feb-2005 09:51 1,351 Ctrl_reminder.htc 03-Feb-2005 09:50 8,482 Ctrl_reminder.js 03-Feb-2005 09:51 864 Ctrl_tabpages.htc 05-Aug-2004 01:58 1,408 Ctrl_tabpages.js 03-Feb-2005 09:51 2,736 Ctrl_tree.htc 03-Feb-2005 09:50 26,880 Ctrl_tree.js 03-Feb-2005 09:51 2,470 Ctrl_tree_pf.htc 03-Feb-2005 09:50 26,286 Ctrl_tree_pf.js 02-Jun-2004 23:58 1,909 Ctrl_tree_pf.xsl 03-Feb-2005 09:51 3,115 Ctrl_view.htc 03-Feb-2005 09:51 73,451 Ctrl_view.js 14-Dec-2004 20:57 42,533 Ctrl_view.xsl 03-Feb-2005 10:40 6.5.7232.77 1,086,464 Davex.dll 03-Feb-2005 09:51 6,183 Dlg_anr.js 23-Aug-2004 18:59 6,915 Dlg_editname.js 03-Feb-2005 09:51 22,901 Dlg_editrule.js 03-Feb-2005 09:51 4,184 Dlg_editsignature.js 03-Feb-2005 09:51 19,095 Dlg_gal.js 23-Aug-2004 18:59 6,035 Dlg_gallookup.js 03-Feb-2005 09:51 7,137 Dlg_junk.js 03-Feb-2005 09:51 4,942 Dlg_movecopy.js 03-Feb-2005 09:51 2,963 Dlg_newfolder.js 03-Feb-2005 09:51 18,270 Dlg_options.js 05-Aug-2004 01:59 19,887 Dlg_recurrence.js 03-Feb-2005 09:51 27,575 Dlg_reminder.js 03-Feb-2005 09:51 9,487 Dlg_rules.js 03-Feb-2005 09:51 15,404 Dlg_spell.js 03-Feb-2005 09:51 22,594 Dlg_taskrecurrence.js 05-Aug-2004 01:59 9,893 Dl_appointment.js 05-Aug-2004 01:59 7,835 Dl_composeapptrecurr.js 03-Feb-2005 09:51 4,380 Dl_composecommon.js 05-Aug-2004 01:59 14,895 Dl_composetaskrecurr.js 03-Feb-2005 09:51 6,165 Dl_contact.js 05-Aug-2004 01:59 3,687 Dl_folderview.js 03-Feb-2005 09:51 3,788 Dl_junk.js 03-Feb-2005 09:51 7,357 Dl_misc.js 03-Feb-2005 09:51 5,441 Dl_options.js 05-Aug-2004 01:59 13,263 Dl_task.js 03-Feb-2005 10:40 6.5.7232.77 2,567,680 Exoledb.dll 05-Aug-2004 01:59 4,141 Frm_attach.js 03-Feb-2005 09:51 28,843 Frm_composeappt.js 03-Feb-2005 09:51 14,381 Frm_composecdl.js 03-Feb-2005 09:51 27,724 Frm_composecontact.js 03-Feb-2005 09:51 14,464 Frm_composenote.js 03-Feb-2005 09:51 10,429 Frm_composepost.js 03-Feb-2005 09:51 31,404 Frm_composetask.js 03-Feb-2005 09:51 6,319 Frm_forwardmeeting.js 05-Aug-2004 01:59 493 Frm_logoff.js 03-Feb-2005 09:51 25,359 Frm_mimecommon.js 03-Feb-2005 09:51 49,641 Frm_mimenote.js 03-Feb-2005 09:51 4,314 Frm_mimepreviewpane.js 03-Feb-2005 09:51 2,418 Frm_previewpane.js 03-Feb-2005 09:51 11,328 Frm_readappt.js 03-Feb-2005 09:51 6,099 Frm_readnote.js 03-Feb-2005 09:51 4,984 Frm_readpost.js 03-Feb-2005 09:51 3,448 Frm_readreports.js 03-Feb-2005 09:51 5,068 Frm_readtask.js 03-Feb-2005 09:37 6.5.7232.77 295,936 Isinteg.exe 03-Feb-2005 09:49 6.5.7232.77 3,261,952 Mdbmsg.dll 03-Feb-2005 09:51 1,932 Owaprint.css 03-Feb-2005 09:51 10,499 Owastyle.css 03-Feb-2005 09:51 1,702 Owastyledl.css 08-Oct-2004 02:12 3,304 Redir.asp 03-Feb-2005 20:05 5.3.18.6 316,672 Setupmcl.exe 03-Feb-2005 09:51 1,060 Sps.css 03-Feb-2005 10:24 6.5.7232.77 5,171,200 Store.exe 05-Aug-2004 01:59 216 Style-chs30.css 03-Feb-2005 09:51 203 Style-cht30.css 05-Aug-2004 01:59 222 Style-jpn30.css 05-Aug-2004 01:59 200 Style-kor30.css 05-Aug-2004 01:59 204 Style-large30.css 05-Aug-2004 01:59 204 Style30.css 02-Jun-2004 23:58 6,941 Tf_galfind.xsl 02-Jun-2004 23:58 11,610 Tf_messages.xsl 02-Jun-2004 23:58 10,677 Tf_twoline.xsl 03-Feb-2005 09:51 1,501 Util_addrval.js 05-Aug-2004 01:59 4,293 Util_buttons.js 03-Feb-2005 09:51 3,438 Util_calendar.js 03-Feb-2005 09:51 877 Util_calmessaging.htc 03-Feb-2005 09:51 8,747 Util_calmessaging.js 03-Feb-2005 09:51 16,992 Util_forms.js 03-Feb-2005 09:51 9,061 Util_mimemsg.js 03-Feb-2005 09:51 17,273 Util_owa.js 03-Feb-2005 09:51 14,167 Util_recipients.js 03-Feb-2005 09:51 27,763 Util_view.js 19-Oct-2004 17:10 598 View-webpage.gif 03-Feb-2005 09:51 8,134 Vw_calendar.js 05-Aug-2004 01:59 1,062 Vw_calendarpart.css 03-Feb-2005 09:51 636 Vw_calendarpart.js 03-Feb-2005 09:51 1,938 Vw_contact.js 03-Feb-2005 09:51 2,659 Vw_dumpster.js 03-Feb-2005 09:51 9,646 Vw_message.js 05-Aug-2004 01:59 1,612 Vw_messagepart.js 03-Feb-2005 09:51 34,462 Vw_navbar.js 03-Feb-2005 09:51 8,926 Vw_search.js 03-Feb-2005 09:51 5,333 Vw_task.js 03-Feb-2005 09:51 3,483 Vw_taskpart.js 03-Feb-2005 09:49 6.5.7232.77 5,181,440 Wmtemplates.dll
WORKAROUND
To work around this problem, turn off the Send Receive All option in Entourage. To do this:
- On the Tools menu in Entourage. click Schedules.
- In the Schedules dialog box, click to clear the Send and Receive All check box.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
This problem was first corrected in Exchange Server 2003 Service Pack 2.
MORE INFORMATION
For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
817903 New naming schema for Exchange Server software update packages
Keywords: kbqfe kbhotfixserver kbexchange2003presp2fix kbfix kbbug KB889525