Article ID: 888304
Article Last Modified on 7/24/2007
APPLIES TO
- Microsoft Operations Manager (MOM) 2005
SYMPTOMS
You install Microsoft Operations Manager (MOM) 2005 on a computer that is running Microsoft Windows 2000 or Microsoft Windows Server 2003. The regional and language options on this computer are set to English. You then change the regional and language options to Turkish. In this scenario, when you try to view items in the MOM Operator console or the MOM Web console, you may receive the following error message:
Additionally, when you click Tasks in the Tasks pane of the MOM Operator console, you may receive the following error message:
This problem may also occur when you install the MOM 2005 user interfaces on a computer that is running Microsoft Windows XP Professional, Windows Server 2003, or Windows 2000, and you then change the regional and language options from English to Turkish.
CAUSE
This problem occurs because the English uppercase "I" character does not correspond to the Turkish uppercase "I" character. The Turkish uppercase "I" corresponds to the English percent sign (%) character. Because the MOM database uses the uppercase English "I" character in the IdComputer table, the name of the IdComputer table may be read as "&dComputer" when the computer changes to the Turkish locale.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Operations Manager 2005. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
905416 How to obtain the latest Microsoft Operations Manager 2005 service pack
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
No prerequisites are required
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ------------------------------------------------------------------------- 12-Nov-2004 23:29 5.0.2749.5 356,352 F_dasdataaccess.dll 12-Nov-2004 23:29 5.0.2749.5 3,584 F_microsoft.mom.sdkpolicy.dll 12-Nov-2004 23:29 5.0.2749.5 3,584 F_mom.ui.dasdataaccesspolicy.dll 12-Nov-2004 23:29 5.0.2749.5 266,240 F_momsdk.dll 12-Nov-2004 23:29 5.0.2749.0 77,824 F_sdkbin_mcfv2.dll 12-Nov-2004 23:30 5.0.2749.5 180,224 F_webcontrols.dll.dll
Hotfix installation instructions
Install this hotfix on all the following computers in your environment:
- Computers that have the MOM 2005 Management Server installed
- Computers that have the MOM Operator console installed
- Computers that have the MOM Web console installed
To apply this hotfix, copy the MOM2005-RTM-KB888304-X86-ENU.exe file to a folder that the MOM computers can access. Then, run MOM2005-RTM-KB888304-X86-ENU.exe locally on each computer. You can run MOM2005-RTM-KB888304-X86-ENU.exe from Windows Explorer or at a command prompt.
Note When you apply this hotfix, the computer restarts the MOM service.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Operations Manager 2005 Service Pack 1.
MORE INFORMATION
For more information about other problems that are resolved by Microsoft Operations Manager 2005 Service Pack 1, click the following article number to view the article in the Microsoft Knowledge Base:
905420 List of bugs that are fixed in Microsoft Operations Manager 2005 service packs
For additional information about the terminology that is used in this article, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Keywords: kbqfe kbhotfixserver atdownload kbgetsp kbfix kbbug KB888304
