Article ID: 887961
Article Last Modified on 10/26/2006
APPLIES TO
- Microsoft Windows 2000 Service Pack 4
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Professional Edition
SYMPTOMS
You use Terminal Services to log on to a computer that is running Microsoft Windows 2000 with Service Pack 4 (SP4), and the Terminal Services session starts a program. A program that runs in the session then disconnects you. After you log on again to the same computer, the Terminal Services session desktop is blank. You do not see any icons or a taskbar on the Terminal Services session desktop.
CAUSE
This problem occurs because a problem was introduced when the 830869 hotfix was installed on the remote computer. This problem occurs when the Terminal Services session is shut down and the ExitWindowsEx function is called. When this function is called, the EWX_FORCE flag is not enforced. This flag forces session processes to quit.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
To install this hotfix, you must have Microsoft Windows 2000 Service Pack 3 installed on your computer.
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix replaces the 830869 hotfix.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ----------------------------------------------------------- 24-Mar-2004 02:17 5.0.2195.6876 388,368 Advapi32.dll 24-Mar-2004 02:17 5.0.2195.6866 69,904 Browser.dll 24-Mar-2004 02:17 5.0.2195.6824 134,928 Dnsapi.dll 24-Mar-2004 02:17 5.0.2195.6876 92,432 Dnsrslvr.dll 24-Mar-2004 02:17 5.0.2195.6883 47,888 Eventlog.dll 24-Mar-2004 02:17 5.0.2195.6890 143,632 Kdcsvc.dll 11-Mar-2004 02:37 5.0.2195.6903 210,192 Kerberos.dll 21-Sep-2003 00:32 5.0.2195.6824 71,888 Ksecdd.sys 11-Mar-2004 02:37 5.0.2195.6902 520,976 Lsasrv.dll 25-Feb-2004 23:59 5.0.2195.6902 33,552 Lsass.exe 11-Mar-2004 02:37 5.0.2195.6897 123,152 Msv1_0.dll 10-Jun-2004 16:58 5.0.2195.6949 309,008 Netapi32.dll 24-Mar-2004 02:17 5.0.2195.6891 371,472 Netlogon.dll 24-Mar-2004 02:17 5.0.2195.6896 1,028,880 Ntdsa.dll 19-Jun-2003 20:05 5.0.2195.6702 66,320 Ntprint.dll 11-Mar-2004 21:29 5.0.2195.6906 954,640 Ole32.dll 19-Jun-2003 20:05 5.0.2195.6702 381,712 Printui.dll 11-Mar-2004 21:29 5.0.2195.6904 449,808 Rpcrt4.dll 11-Mar-2004 21:29 5.0.2195.6906 211,728 Rpcss.dll 24-Mar-2004 02:17 5.0.2195.6897 388,368 Samsrv.dll 24-Mar-2004 02:17 5.0.2195.6893 111,376 Scecli.dll 24-Mar-2004 02:17 5.0.2195.6903 253,200 Scesrv.dll 30-Oct-2004 07:07 5.0.2195.6994 6,140,416 Sp3res.dll 24-Mar-2004 02:17 5.0.2195.6824 50,960 W32time.dll 21-Sep-2003 00:32 5.0.2195.6824 57,104 W32tm.exe 17-Nov-2004 17:11 5.0.2195.7000 57,104 Wlnotify.dll
WORKAROUND
To work around this problem, follow these steps in the Terminal Services client session to turn off the Password protected screen saver option.
Note We recommend that you do not use a screen saver with your Terminal Services session because of the increased network bandwidth that is required.
- Click Start, click Control Panel, and then double-click the Display Control Panel item.
- Click the Screen Saver tab, click to clear Password protected, and then click OK.
If you want to disconnect idle sessions, set the idle session limit in Terminal Services. To do this for all sessions, follow these steps on the computer that has Terminal Services turned on.
- Click Start, point to Programs, point to Administrative Tools, and then click Terminal Services Configuration.
- Under Connections, double-click RDP-Tcp, and then click the Sessions tab.
- Click to select Override user settings.
- In the Idle session limit box, click the idle session limit that you want.
- Click to select the second Override user settings check box, and then click the Disconnect from session option.
- Click OK.
- Quit Terminal Services Configuration.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For additional information about the 830869 hotfix, click the following article number to view the article in the Microsoft Knowledge Base:
830869 The user is forcibly logged off when a program calls the ExitWindowsEx function even when the computer is locked
For additional information about the new file naming schema for Microsoft Windows software update packages, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
For additional information about the terminology that is used in this article, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Keywords: kbbug kbfix kbwin2000presp5fix kbhotfixserver kbqfe KB887961
