Article ID: 886549
Article Last Modified on 12/4/2007
APPLIES TO
- Microsoft Digital Image Pro 9
- Microsoft Excel 2002 Standard Edition
- Microsoft MapPoint 2002 Standard Edition
- Microsoft Money 2005 Standard Edition
- Microsoft Office Standard Edition 2003
- Microsoft Office Small Business Edition 2003
- Microsoft Office Access 2003
- Microsoft Office FrontPage 2003
- Microsoft Office PowerPoint 2003
- Microsoft Office Word 2003
- Microsoft Office Professional Edition 2003
- Microsoft Office Student and Teacher Edition 2003
- Microsoft Office Basic Edition 2003
- Microsoft Office Excel 2003
- Microsoft Office Outlook 2003
- Microsoft Office Publisher 2003
- Microsoft Office XP Professional Edition
- Microsoft Office XP Small Business Edition
- Microsoft Office XP Standard Edition
- Microsoft Office XP Standard Edition for Students and Teachers
- Microsoft Office XP Developer Edition
- Microsoft FrontPage 2002 Standard Edition
- Microsoft PowerPoint 2002 Standard Edition
- Microsoft Streets & Trips 2003 Standard Edition
- Microsoft Picture It! Photo 2002 Standard Edition
- Microsoft Office 2000 Premium Edition
- Microsoft Outlook 2002 Standard Edition
- Microsoft Office 2000 Professional Edition
- Microsoft Office 2000 Standard Edition
- Microsoft Office 2000 Small Business Edition
- Microsoft Office 2000 Developer Edition
- Microsoft Word 2002 Standard Edition
- Microsoft Access 2002 Standard Edition
- Microsoft Excel 2000 Standard Edition
- Microsoft FrontPage 2000 Standard Edition
- Microsoft Outlook 2000 Standard Edition
- Microsoft PowerPoint 2000 Standard Edition
- Microsoft Streets & Trips 2008
- Microsoft Streets & Trips 2008 with Connected Services
- Microsoft Streets & Trips 2008 with GPS Locator
- Microsoft Word 2000 Standard Edition
Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
SYMPTOMS
When you try to install or remove any one of the products listed in the "Applies To" section, you may receive an error message that resembles the following:
CAUSE
This issue may occur if there is an incorrect setting in one of the following registry subkeys:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurentVersion\Explorer\User Shell FoldersHKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurentVersion\Explorer\User Shell Folders
RESOLUTION
Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
To resolve this issue, follow these steps:
- Click Start, click Run, type Regedit.exe, and then click OK.
- Locate and then click the following registry subkey:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurentVersion\Explorer\User Shell Folders - In the right pane, verify that the values are the same as the values in the following table. If each value matches the table, go to step 7.
Value name Type Value data AppData REG_EXPAND_SZ %USERPROFILE%\Application Data Cache REG_EXPAND_SZ %USERPROFILE%\Local Settings\Temporary Internet Files Cookies REG_EXPAND_SZ %USERPROFILE%\Cookies Desktop REG_EXPAND_SZ %USERPROFILE%\Desktop Favorites REG_EXPAND_SZ %USERPROFILE%\Favorites History REG_EXPAND_SZ %USERPROFILE%\Local Settings\History LocalAppData REG_EXPAND_SZ %USERPROFILE%\Local Settings\Application Data Local Settings REG_EXPAND_SZ %USERPROFILE%\Local Settings My Pictures REG_EXPAND_SZ %USERPROFILE%\My Documents\My Pictures NetHood REG_EXPAND_SZ %USERPROFILE%\NetHood Personal REG_EXPAND_SZ %USERPROFILE%\My Documents PrintHood REG_EXPAND_SZ %USERPROFILE%\PrintHood Programs REG_EXPAND_SZ %USERPROFILE%\Start Menu\Programs Recent REG_EXPAND_SZ %USERPROFILE%\Recent SendTo REG_EXPAND_SZ %USERPROFILE%\SendTo Start Menu REG_EXPAND_SZ %USERPROFILE%\Start Menu Startup REG_EXPAND_SZ %USERPROFILE%\Start Menu\programs\Startup Templates REG_EXPAND_SZ %USERPROFILE%\Templates - If any Name, Type, or Value does not match the table in step 3, right-click the Value name, and then click Delete.
- In the left pane, right-click User Shell Folders, point to New, click Expandable String Value, type the Name value that you want from the table in step 3, and then press ENTER.
- Right-click the value that you created in step 5, click Modify, type the value in the Value data box for the Value name, and then click OK.
- Locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurentVersion\Explorer\User Shell Folders - In the right pane, verify that the values are the same as the values in the following table. If each value matches the table, go to step 12.
Value name Type Value data Common AppData REG_EXPAND_SZ %ALLUSERSPROFILE%\Application Data Common Desktop REG_EXPAND_SZ %ALLUSERSPROFILE%\Desktop Common Documents REG_EXPAND_SZ %ALLUSERSPROFILE%\Documents Common Favorites REG_EXPAND_SZ %ALLUSERSPROFILE%\Favorites Common Programs REG_EXPAND_SZ %ALLUSERSPROFILE%\Start Menu\Programs Common Start Menu REG_EXPAND_SZ %ALLUSERSPROFILE%\Start menu Common Startup REG_EXPAND_SZ %ALLUSERSPROFILE%\Start Menu\Programs\Startup Common templates REG_EXPAND_SZ %ALLUSERSPROFILE%\Templates - If any Name, Type, or Value does not match the table in step 8, right-click the Value name, and then click Delete.
- In the left pane, right-click User Shell Folders, point to New, click Expandable String Value, type the Name value that you want from the table in step 8, and then press ENTER.
- Right-click the value that you created in step 10, click Modify, type the value in the Value data box for the Value name, and then click OK.
- Quit Registry Editor, and then restart your computer.
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