Article ID: 884897
Article Last Modified on 8/29/2007
APPLIES TO
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Professional Edition
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows Server 2003, Web Edition
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
- Microsoft Windows XP Home Edition
- Microsoft Windows XP Professional
SYMPTOMS
When you print to a network print server, some printing features do not work correctly. For example, you experience one or more of the following symptoms:
- Watermarks do not print.
- You cannot print multiple pages of a document on a single piece of paper. This process is referred to as n-up printing.
- If you print multiple copies of a document, the collate option does not work.
Print servers that may be affected by this symptom include print servers from Novell, printer servers that use the Internet Printing protocol (IPP), and other partial print providers. Other print servers that may be affected include systems that support SMB. These print servers include shared printers and print servers that use Samba and Linux.
CAUSE
This problem occurs because the Microsoft print architecture requires that that you set the default printer driver on the server to Print Processor. Some non-standard network print providers cannot do this. Therefore, the print queue may spool the job as raw data and skip the Print Processor driver. When this happens, certain printer features do not work correctly.
RESOLUTION
Microsoft Windows Server 2003
Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003
Microsoft Windows XP
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows XP, 32-bit versions
Date Time Version Size File name -------------------------------------------------------------- 15-Dec-2004 21:15 5.1.2600.1614 308,736 Localspl.dll 15-Dec-2004 21:15 5.1.2600.1612 68,608 Spoolss.dll 01-Dec-2004 14:46 5.1.2600.1612 594,432 Xpsp2res.dll 15-Dec-2004 21:07 5.1.2600.2584 343,040 Localspl.dll
Windows XP, 64-bit version
Date Time Version Size File name Platform -------------------------------------------------------------------------------- 15-Dec-2004 21:12 5.1.2600.1614 971,264 Localspl.dll IA-64 15-Dec-2004 21:12 5.1.2600.1612 220,672 Spoolss.dll IA-64 01-Dec-2004 15:23 5.1.2600.1612 593,920 Xpsp2res.dll IA-64 15-Dec-2004 21:15 5.1.2600.1614 308,736 Wlocalspl.dll x86 15-Dec-2004 21:15 5.1.2600.1612 68,608 Wspoolss.dll x86 01-Dec-2004 14:46 5.1.2600.1612 594,432 Wxpsp2res.dll x86
Microsoft Windows 2000
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
Windows 2000 Service Pack 3 (SP3)
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------------- 17-Jun-2004 23:05 5.0.2195.6951 46,352 Basesrv.dll 21-Sep-2003 00:45 5.0.2195.6824 236,304 Cmd.exe 23-Dec-2004 07:38 0.2.0.2 138,000 Faxui.dll 17-Jun-2004 23:05 5.0.2195.6945 231,184 Gdi32.dll 17-Jun-2004 23:05 5.0.2195.6946 712,464 Kernel32.dll 23-Dec-2004 07:38 5.0.2195.7013 258,832 Localspl.dll 24-Mar-2004 02:17 5.0.2195.6898 37,136 Mf3216.dll 24-Mar-2004 02:17 5.0.2195.6824 54,544 Mpr.dll 17-Jun-2004 23:05 5.0.2195.6928 335,120 Msgina.dll 24-Mar-2004 02:17 5.0.2195.6892 90,264 Rdpwd.sys 02-Dec-2004 14:27 5.0.2195.7004 6,272,512 Sp3res.dll 23-Dec-2004 07:38 5.0.2195.7013 80,144 Spoolss.dll 24-Mar-2004 02:17 5.0.2195.6897 403,216 User32.dll 05-Aug-2003 22:14 5.0.2195.6794 385,808 Userenv.dll 10-Aug-2004 03:51 5.0.2195.6966 1,632,624 Win32k.sys 19-Jun-2003 20:05 5.0.2195.6681 97,040 Win32spl.dll 24-Aug-2004 22:59 5.0.2195.6970 182,544 Winlogon.exe 17-Jun-2004 23:05 5.0.2195.6946 244,496 Winsrv.dll 17-Jun-2004 23:05 5.0.2195.6946 712,464 Kernel32.dll 10-Aug-2004 03:51 5.0.2195.6966 1,632,624 Win32k.sys 17-Jun-2004 23:05 5.0.2195.6946 244,496 Winsrv.dll
Note In some circumstances, you may want to return the system to its previous state; that is, you may want your system to again exhibit the problem that is described in the "Symptoms" section.
To do this, enable the option in your printer to send documents directly to the print device and not to spool the documents. To enable the option in your printer to send documents directly to the print device, follow these steps:
- Right-click
your printer name, click Properties, and then click the Advanced tab. - Click to select the Print directly to the printer check box, and then click OK.
You may want to enable the setting in your printer to send documents directly to the printer. This may be useful in the following scenarios:
- After you apply the hotfix, you notice a problem. You notice that the printer driver expects the old spooler behavior and does not correctly handle the new spooler behavior.
- You want to avoid spooling the document to disk. For example, you may be using the printer as a gateway to another protocol.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Keywords: kbqfe kbhotfixserver kbwinxpsp3fix kbwinxppresp3fix kbwin2000presp5fix kbbug kbfix KB884897
