Article ID: 884846
Article Last Modified on 2/22/2007
APPLIES TO
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Professional Edition
- Microsoft Windows 2000 Advanced Server
SYMPTOMS
A computer that is running Microsoft Windows 2000 may stop responding when you add or remove a network drive. When this problem occurs, you may receive the following Stop error message:
The message may indicate that the error occurred in Win32k.sys.
CAUSE
This problem occurs because the Graphics Device Interface (GDI) subsystem does not correctly initialize a desktop handle. The handle is closed when a network drive is added or removed.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
To install this hotfix, you must have Windows 2000 Service Pack 3 installed on your computer.
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ----------------------------------------------------------- 24-Mar-2004 02:17 5.0.2195.6824 42,256 Basesrv.dll 21-Sep-2003 00:45 5.0.2195.6824 236,304 Cmd.exe 19-Jun-2003 20:05 5.0.2195.6660 233,744 Gdi32.dll 24-Mar-2004 02:17 5.0.2195.6897 742,160 Kernel32.dll 24-Mar-2004 02:17 5.0.2195.6824 54,544 Mpr.dll 30-Aug-2004 05:10 5.0.2195.6958 335,120 Msgina.dll 24-Mar-2004 02:17 5.0.2195.6892 90,264 Rdpwd.sys 26-Aug-2004 15:28 5.0.2195.6970 5,893,632 Sp3res.dll 24-Mar-2004 02:17 5.0.2195.6897 403,216 User32.dll 05-Aug-2003 22:14 5.0.2195.6794 385,808 Userenv.dll 10-Aug-2004 03:51 5.0.2195.6966 1,632,624 Win32k.sys 11-Mar-2004 02:37 5.0.2195.6898 181,520 Winlogon.exe 30-Aug-2004 05:10 5.0.2195.6972 244,496 Winsrv.dll 24-Mar-2004 02:17 5.0.2195.6897 742,160 Kernel32.dll 10-Aug-2004 03:51 5.0.2195.6966 1,632,624 Win32k.sys 30-Aug-2004 05:10 5.0.2195.6972 244,496 Winsrv.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For additional information about the new file naming schema for Microsoft Windows software update packages, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
For additional information about the terminology that is used in this article, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional query words: WIN32K NTUSER KERNEL WINSRV
Keywords: kbbug kbfix kbwin2000presp5fix kbhotfixserver kbqfe KB884846
