Knowledge Base

You may experience an abnormal shutdown of your Windows 2000 Server-based computer after the Windows logon screen saver starts

Article ID: 883635

Article Last Modified on 10/26/2006

APPLIES TO

Microsoft Windows 2000 Server

SYMPTOMS

You may experience an abnormal shutdown, or "dirty shutdown," of your Microsoft Windows 2000 Server-based computer after the Windows logon screen saver starts. This abnormal shutdown may occurs if the following conditions are true:

You do not log on at the Windows logon screen after you start the computer.
You do not press a key or use the mouse.
You are running a program such as an uninterruptible power supply (UPS) support program that automatically calls the ExitWindowsEx function.

Additionally, after you restart the computer, you may receive the following event message in the system event log: Event ID: 6008
Source: Event Log
Description: The previous system shutdown at on <date> was unexpected.

CAUSE

This problem occurs because the Windows Logon process (Winlogon.exe) does not ignore the Windows logon screen saver timeout. When the Windows logon screen saver timeout is not ignored, it causes an abnormal shutdown of your computer.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

None.

Restart requirement

You must restart your computer after you apply this hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version        Size       File name
   ----------------------------------------------------------
   24-Mar-2004  02:17  5.0.2195.6824     42,256  Basesrv.dll      
   21-Sep-2003  00:45  5.0.2195.6824    236,304  Cmd.exe          
   19-Jun-2003  20:05  5.0.2195.6660    233,744  Gdi32.dll        
   24-Mar-2004  02:17  5.0.2195.6897    742,160  Kernel32.dll     
   24-Mar-2004  02:17  5.0.2195.6824     54,544  Mpr.dll          
   23-Sep-2004  13:44  5.0.2195.6974    335,120  Msgina.dll       
   24-Mar-2004  02:17  5.0.2195.6892     90,264  Rdpwd.sys
   13-Sep-2004  19:27  5.0.2195.6974  5,898,752  Sp3res.dll       
   24-Mar-2004  02:17  5.0.2195.6897    403,216  User32.dll       
   05-Aug-2003  22:14  5.0.2195.6794    385,808  Userenv.dll      
   22-Sep-2004  11:53  5.0.2195.6975  1,632,656  Win32k.sys
   23-Sep-2004  13:33  5.0.2195.6978    182,544  Winlogon.exe     
   25-Sep-2003  18:08  5.0.2195.6826    243,984  Winsrv.dll       
   24-Mar-2004  02:17  5.0.2195.6897    742,160  Kernel32.dll     
   22-Sep-2004  11:53  5.0.2195.6975  1,632,656  Win32k.sys
   25-Sep-2003  18:08  5.0.2195.6826    243,984  Winsrv.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.This problem was corrected in Update Rollup 1 for Microsoft Windows 2000 Service Pack 4.

REFERENCES

For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

900345 Fixes that are included in the Update Rollup 1 for Microsoft Windows 2000 Service Pack 4 that is dated June 28, 2005

Keywords: kbtshoot kbbug kbfix kbhotfixserver kbqfe KB883635

Microsoft KB Archive/883635

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