Article ID: 883312
Article Last Modified on 10/25/2007
APPLIES TO
- Microsoft Exchange Server 2003 Enterprise Edition
- Microsoft Exchange Server 2003 Standard Edition
SYMPTOMS
After you move a user's mailbox to a different Microsoft Exchange Server 2003 mailbox server, that user experiences the following symptoms:
- The mailbox display name appears incorrectly. In this scenario, "Mailbox" does not appear in the mailbox display name. For example, outlook:today (
UserName) appears in the folder list. - The order of folders in the folder list appears incorrectly. For example, the Public folders appear at the top of the folder list, and the mailbox folder appears at the bottom of the folder list.
This problem occurs for users whose mailboxes have names that start with any one of the letters from Q to Z. For example, a user experiences this problem when the following conditions are true:
- The user's mailbox has a name such as
QnameorUname. - You create a new Outlook profile for the user whose mailbox has been moved.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Exchange Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
836993 How to obtain the latest service packs for Exchange Server 2003
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
You must install Microsoft Exchange Server 2003 Service Pack 1 (SP1) before you install the hotfix.
For more information about how to obtain and install Exchange Server 2003 Service Pack 1, click the following article number to view the article in the Microsoft Knowledge Base:
836993 How to obtain the latest service packs for Exchange Server 2003
Restart requirement
You do not have to restart the computer after you install the hotfix. However, the Microsoft Exchange Information Store service (Store.exe) will be restarted when you install the hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name --------------------------------------------------------- 28-Sep-2004 00:58 6.5.7232.38 3,230,720 Mdbmsg.dll 28-Sep-2004 01:33 6.5.7232.38 5,133,824 Store.exe
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
This problem was first corrected in Microsoft Exchange Server 2003 Service Pack 2.
MORE INFORMATION
For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
817903 New naming schema for Exchange Server software update packages
Additional query words: XADM
Keywords: kbqfe kbhotfixserver kbfix kbbug kbexchange2003presp1fix kbpubtypekc KB883312
