Article ID: 873434
Article Last Modified on 10/25/2007
APPLIES TO
- Microsoft Exchange Server 2003 Standard Edition
- Microsoft Exchange Server 2003 Enterprise Edition
SYMPTOMS
On your Microsoft Exchange Server 2003 computer, the Exchange Intelligent Message Filter does not scan e-mail messages.
CAUSE
This problem occurs when the network basic input/output system (NetBIOS) name of the Exchange 2003 computer that is running the Intelligent Message Filter is 15 characters long. If the NetBIOS computer name is 15 characters long, the Intelligent Message Filter cannot bind to the server correctly.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Exchange Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
836993 How to obtain the latest service packs for Exchange Server 2003
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange Server 2003 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
To install this hotfix, you must have Exchange Server 2003 Service Pack 1 (SP1) installed.
Restart requirement
You do not have to restart your computer to install this hotfix. However, the following services are automatically restarted when you install this hotfix:
- World Wide Web Publishing Service
- Simple Mail Transfer Protocol (SMTP)
- Microsoft Exchange Routing Engine
- Microsoft Exchange POP3
- Microsoft Exchange IMAP4
- IIS Admin Service
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------------- 18-Aug-2004 02:27 6.5.7232.27 123,904 Msgfilter.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
This problem was first corrected in Exchange Server 2003 Service Pack 2.
MORE INFORMATION
For more information about how to deploy the Exchange Intelligent Message Filter add-in feature, visit the following Microsoft Web site to obtain the Microsoft Exchange Intelligent Message Filter Deployment Guide:
For an overview of the Exchange Intelligent Message Filter, visit the following Microsoft Web site:
For additional information about Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
817903 New naming schema for Exchange Server software update packages
Additional query words: XADM
Keywords: kbqfe kbhotfixserver kbexchange2003presp2fix kbfix kbbug KB873434
