Microsoft KB Archive/873301

Knowledge Base

You receive a "Error 1327. Invalid Drive... " error message when you install Office 2003

Article ID: 873301

Article Last Modified on 8/29/2006

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APPLIES TO

• Microsoft Office Professional Edition 2003
• Microsoft Office Excel 2003
• Microsoft Office FrontPage 2003
• Microsoft Office Outlook 2003
• Microsoft Office PowerPoint 2003
• Microsoft Office Publisher 2003
• Microsoft Office Word 2003
• Microsoft Office Standard Edition 2003
• Microsoft Office Student and Teacher Edition 2003
• Microsoft Office Small Business Edition 2003
• Microsoft Office Basic Edition 2003
• Microsoft Office Access 2003

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SYMPTOMS

When you try to install Microsoft Office 2003, Office 2003 does not install and you receive the following error message:

Error 1327. Invalid Drive: n:\

Note The n signifies the logical drive.

When you click OK in the error message dialog box, the Office 2003 install quits, and then you receive a second error message that indicates the following:

Microsoft Office Setup did not complete successfully. We are sorry for the inconvenience.

An error occurred during the installation, and Setup was unable to complete.

Please tell Microsoft about this problem.

What data does this error report contain?

If you click the What data does this error report contain? link in the error message, you receive an error signature that is similar to the following:

EventType      P1                                      P2           P3                   P4    P5  P6  P7
---------------------------------------------------------------------------------------------------------
office11setup  {90110409-6000-11D3-8CFE-0150048383C9}  11.0.5614.0  setlocalcachefolder  1327  n   x   x

CAUSE

This issue occurs when the Local Installation Source configuration contains a logical drive value for your computer that is not valid.

RESOLUTION

Before you try to install Office 2003, check to see if the MSOCache folder exists. If it exists, you must move it to the location that is specified by the LocalCacheDrive registry subkey. To do this, use the Office 2003 Local Installation Source Tool (LISTool.exe).

For more information about the Office 2003 Local Installation Source Tool, visit the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?FamilyID=10fa7aa3-695b-42c3-9045-b812ba0fed3e

Note We recommend that you contact your network administrator before you start this process.

MORE INFORMATION

For additional information about the MSOCache folder, click the following article number to view the article in the Microsoft Knowledge Base:

825933 Local Install Source (Msocache)

Additional query words: office2003 off2003

Keywords: kbsetup kbtshoot kbprb KB873301

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