Microsoft KB Archive/870576

Knowledge Base

You receive a “Page cannot be displayed” or an “Unexpected error has occurred” error message when you try to send an e-mail by using Microsoft CRM 1.2 Sales for Outlook

Article ID: 870576

Article Last Modified on 9/8/2006

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APPLIES TO

• Microsoft Business Solutions CRM Sales for Outlook, when used with:
  • Microsoft CRM 1.2
  • Microsoft Windows 2000 Professional Edition
• Microsoft CRM 1.2
• Microsoft Business Solutions CRM 1.0

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SYMPTOMS

When you try to save or to send an e-mail by using Microsoft CRM 1.2 Sales for Outlook (the Outlook client) on a Microsoft Window 2000 Professional-based computer, you receive one of the following error messages.

Message 1

An unexpected error has occurred

Message 2

Page cannot be displayed

You experience these symptoms if following conditions are true:

• You created the e-mail in the Outlook client
• There are more than 2,000 characters in the body of the e-mail

RESOLUTION

Microsoft CRM has a fix for this problem that is part of a cumulative update. The cumulative update information is described in the following Microsoft Knowledge Base article:

904435 Update Rollup 2 is available for Microsoft CRM 1.2

Keywords: kbqfe kbmbsmigrate kbhotfixserver kbmbsemail KB870576

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