Knowledge Base

You cannot use Outlook Web Access with forms-based authentication and you receive a Store.exe e-mail alert message

Article ID: 843539

Article Last Modified on 12/3/2007

APPLIES TO

Microsoft Windows Small Business Server 2003 Premium Edition
Microsoft Windows Small Business Server 2003 Standard Edition

SYMPTOMS

After you install Microsoft Exchange Server 2003 Service Pack 1 (SP1) on your Microsoft Windows Small Business Server (SBS) 2003-based computer, you may experience one or both the following symptoms:

When you try to access your Exchange Server 2003 mailbox by using Microsoft Outlook Web Access (OWA) with forms-based authentication, you receive the following error message:

You could not be logged on to Outlook Web Access. Make sure your domain\user name and password are correct, and then try again.

If you specify your user name in the Domain\Username format, you can use OWA to obtain access to your Exchange Server 2003 mailbox.
You receive an e-mail alert message from Windows SBS 2003 that is similar to the following e-mail alert message:

Subject: Process (store.exe) Alert on ServerName
Alert on ServerName at date time
The store.exe process is allocating more memory than usual.
Check to see if you are having problems with e-mail. If so, stop and then restart the Microsoft Exchange Information Store service. You can disable this alert or change its threshold by using the Change Alert Notifications task in the Server Management Monitoring and Reporting taskpad.

CAUSE

This problem occurs because of the changes that Exchange Server 2003 SP1 makes to Windows SBS 2003. Exchange Server 2003 SP1 replaces the Windows SBS 2003 OWA Logon.asp page with the standard Exchange Server 2003 Logon.asp page. The customized Windows SBS 2003 Logon.asp page does not require users to type a domain name when they log on to their mailbox by using OWA.

Additionally, in the original release version of Exchange Server 2003, the virtual memory that is dedicated to the Jet database cache is all allocated as mapped bytes. In Exchange Server 2003 SP1, the virtual memory that is dedicated to the Jet database cache is all allocated as private bytes. This causes the memory size that is reported by the Store.exe process to be larger for private bytes and smaller for mapped bytes after you install Exchange 2003 SP1. Although no additional memory is used, the memory is reported differently. For additional information about this memory reporting issue, click the following article number to view the article in the Microsoft Knowledge Base:

867628 Monitoring programs report that the Store.exe process consumes additional memory after you install Exchange Server 2003 Service Pack 1

RESOLUTION

Download information

The following file is available for download from the Microsoft Download Center:
Download the 843539 package now. Release Date: July 02, 2004

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.

Prerequisites

You must have Exchange Server 2003 SP1 installed to apply this hotfix. For additional information about how to obtain Service Pack 1 for Exchange Server 2003, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest updates and service packs for Exchange Server 2003

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   21-Jun-2004  20:48  5.2.2651.1         65,024  Confighm.exe     
   04-Jun-2004  00:16                     29,643  Logon.asp.ara
   04-Jun-2004  00:16                     29,939  Logon.asp.bas
   04-Jun-2004  00:16                     29,939  Logon.asp.brz
   04-Jun-2004  00:16                     29,206  Logon.asp.chs
   04-Jun-2004  00:16                     29,264  Logon.asp.cht
   04-Jun-2004  00:16                     30,013  Logon.asp.cze
   04-Jun-2004  00:16                     29,945  Logon.asp.dan
   04-Jun-2004  00:16                     30,064  Logon.asp.dut
   04-Jun-2004  00:16                     30,082  Logon.asp.fin
   04-Jun-2004  00:16                     30,369  Logon.asp.frn
   04-Jun-2004  00:16                     30,277  Logon.asp.ger
   04-Jun-2004  00:16                     30,427  Logon.asp.grk
   04-Jun-2004  00:16                     29,515  Logon.asp.heb
   04-Jun-2004  00:16                     30,341  Logon.asp.hun
   04-Jun-2004  00:16                     30,191  Logon.asp.itn
   04-Jun-2004  00:16                     30,116  Logon.asp.jpn
   04-Jun-2004  00:16                     29,795  Logon.asp.kor
   04-Jun-2004  00:16                     29,921  Logon.asp.nor
   04-Jun-2004  00:16                     30,125  Logon.asp.pol
   04-Jun-2004  00:16                     30,096  Logon.asp.por
   04-Jun-2004  00:16                     30,064  Logon.asp.rus
   04-Jun-2004  00:16                     30,061  Logon.asp.spa
   04-Jun-2004  00:16                     29,969  Logon.asp.swe
   04-Jun-2004  00:16                     29,988  Logon.asp.trk
   01-Jun-2004  10:07                     29,818  Logon.asp.usa
   16-Jun-2004  04:06  5.2.2651.1        175,616  Monconfig.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For additional information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: sbs 2003 atdownload

Keywords: kberrmsg kbbug kbfix kbqfe kbenv kbdiskmemory kbwinserv2003presp1fix atdownload KB843539

Microsoft KB Archive/843539

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