Article ID: 843274
Article Last Modified on 11/15/2007
APPLIES TO
- Microsoft Commerce Server 2002 Standard Edition
- Microsoft Commerce Server 2002 Service Pack 3
SYMPTOMS
When you access the Microsoft Commerce Server Business Desk (BizDesk) on a Commerce Server site, you may occasionally receive the following error message in the left pane:
You receive this error message even if the user has the appropriate permissions. This problem may occur more frequently on very fast network connections.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
Commerce Server 2002 Service Pack 3 (SP3) or Feature Pack 1
Restart requirement
You may have to restart the IISADMIN service for the changes to take effect.
File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ------------------------------------------------------- 17-Jun-2004 06:41 4.5.3816.0 109,139 BDSecurity.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
WORKAROUND
If the user who accesses the BizDesk does have the correct permissions, the error message can typically be cleared by refreshing the browser
REFERENCES
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Keywords: kbbug kbfix kbqfe kbcommserv2002presp4fix kbhotfixserver KB843274
