Article ID: 842839
Article Last Modified on 9/20/2006
APPLIES TO
- Microsoft Message Queuing 2.0
SYMPTOMS
When a computer that is running Microsoft Message Queuing (also known as MSMQ) is unplugged, experiences a Stop error or restarts unexpectedly, you may receive any one of the following event error messages:
Event error message 1
Event error message 2
Event error message 3
CAUSE
Write caching may cause the Message Queuing log files to contain inconsistent information if the computer is restarted unexpectedly or is unplugged.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
No prerequisites are required.
Restart requirement
You must restart the computer after you apply this hotfix.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ---------------------------------------------------------------------------------- 27-May-2004 13:24 5.0.0.792 291,088 Mq1repl.dll 22-Dec-2003 19:26 5.0.0.791 14,096 Mq1sync.exe 11-May-2004 12:34 5.0.0.794 76,944 Mqac.sys 27-May-2004 13:24 5.0.0.791 217,360 Mqads.dll 20-Sep-2003 16:23 5.0.0.761 25,360 Mqbkup.exe 27-May-2004 13:24 5.0.0.785 76,560 Mqdscli.dll 27-May-2004 13:24 5.0.0.773 42,256 Mqdssrv.dll 22-Dec-2003 19:26 5.0.0.791 98,064 Mqmig.exe 27-May-2004 13:24 5.0.0.791 266,512 Mqmigrat.dll 27-May-2004 13:24 5.0.0.793 222,480 Mqoa.dll 27-May-2004 13:24 5.0.0.784 10,000 Mqperf.dll 27-May-2004 13:24 5.0.0.796 436,496 Mqqm.dll 27-May-2004 13:24 5.0.0.778 102,672 Mqrt.dll 27-May-2004 13:24 5.0.0.776 70,928 Mqsec.dll 27-May-2004 13:24 5.0.0.783 400,656 Mqsnap.dll 27-May-2004 13:24 5.0.0.762 23,824 Mqupgrd.dll 27-May-2004 13:24 5.0.0.793 110,864 Mqutil.dll 27-May-2004 13:24 5.0.0.748 64,784 Msmq.cpl 27-May-2004 14:22 5.4.15.0 644,600 Windows2000-kb842839-x86-enu-symbols.exe 27-May-2004 14:22 5.4.15.0 1,086,456 Windows2000-kb842839-x86-enu.exe
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
You may continue to receive the following error messages:
Error message 1
Error message 2
This problem occurs because, when the MsDtcLog.dll file was updated in Windows 2000 SP4, the changes were not copied to the MqLogMgr.dll file. The MqLogMgr.dll file is a copy of the MsDtcLog.dll file. The changes in the MsDtcLog.dll file will resolve these remaining errors. To update the MqLogMgr.dll file, you can copy the MsDtcLog.mgr file to the MqLogMgr.dll file. To do this, follow these steps:
- Start the computer in Safe Mode.
- At a command prompt, type the following two commands. Press ENTER after each command.
Rename %windir%\system32\mqlogmgr.dll to %windir%\system32\mqlogmgr.bak
Copy %windir%\system32\msdtclog.dll to %windir%\system32\mqlogmgr.dll
Note This command is not a typographical error. - Restart the computer.
For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
Keywords: kbbug kbfix kbqfe kbwin2000presp5fix kbhotfixserver KB842839