Article ID: 842591
Article Last Modified on 10/26/2006
APPLIES TO
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Professional Edition
- Microsoft Windows 2000 Advanced Server
SYMPTOMS
When a 16-bit program calls the SETUPAPI!SetupDiBuildDriverInfoList function, you may receive an access violation error message in Krnl386.exe (16-bit).
CAUSE
This problem occurs because a 16-bit program runs the Crypt32.dll file, and the Crypt32.dll file calls the W32FindResource function to load the string resource of the Sp3res.dll file. However, the API calls the FindResource16 function by using a module handle of the Sp3res.dll file. Therefore, an access violation occurs.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
No prerequisites are required.
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ------------------------------------------------------- 19-Jun-2003 20:05 3.10.0.103 92,032 Krnl386.exe 19-Jun-2003 20:05 33,824 Ntio.sys 19-Jun-2003 20:05 34,544 Ntio404.sys 19-Jun-2003 20:05 35,648 Ntio411.sys 19-Jun-2003 20:05 35,408 Ntio412.sys 19-Jun-2003 20:05 34,544 Ntio804.sys 16-May-2004 19:02 5.0.2195.6929 398,096 Ntvdm.exe 17-May-2004 23:58 5.0.2195.6929 240,912 Wow32.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New naming schema for Microsoft Windows software updates
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the Standard Terminology That Is Used to Describe Microsoft Software Updates
Keywords: kbqfe kbhotfixserver kberrmsg kbbug kbfix kbwin2000presp5fix KB842591
