Knowledge Base

You receive a "The network name cannot be found" error message when you try to connect to a SMB/CIFS server

Article ID: 841617

Article Last Modified on 10/26/2006

APPLIES TO

Microsoft Windows 2000 Server
Microsoft Windows 2000 Professional Edition
Microsoft Windows 2000 Advanced Server

SYMPTOMS

When you try to connect to a server message block (SMB)/Common Internet File System (CIFS) server, you may receive the following error message:

The network name cannot be found.

Additionally, the following event may be logged one or more times in the system event log: Event Type: Warning
Event Source: MRxSmb
Event Category: N/A
Event ID: 3034
User: N/A
Computer: ComputerName
Description: The redirector was unable to initialize security context or query context attributes.

Data:
0000: 00080000 00560002 00000000 80000bda
0010: 00000000 c000000d 00000000 00000000
0020: 00000000 00000000 0000047d c000000d

Note In this event, "MRxSmb" is the SMB mini-redirector.

CAUSE

This problem occurs if both the following conditions are true:

You are running Microsoft Windows 2000.
The security update that is described in Microsoft Security Bulletin MS04-011 is installed on both computers. For more information about this security update, visit the following Microsoft Web site:

http://www.microsoft.com/technet/security/bulletin/ms04-011.mspx

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   24-Mar-2004  02:17  5.0.2195.6876     388,368  Advapi32.dll     
   24-Mar-2004  02:17  5.0.2195.6866      69,904  Browser.dll      
   24-Mar-2004  02:17  5.0.2195.6824     134,928  Dnsapi.dll       
   24-Mar-2004  02:17  5.0.2195.6876      92,432  Dnsrslvr.dll     
   24-Mar-2004  02:17  5.0.2195.6883      47,888  Eventlog.dll     
   24-Mar-2004  02:17  5.0.2195.6890     143,632  Kdcsvc.dll       
   11-Mar-2004  02:37  5.0.2195.6903     210,192  Kerberos.dll     
   21-Sep-2003  00:32  5.0.2195.6824      71,888  Ksecdd.sys
   11-Mar-2004  02:37  5.0.2195.6902     520,976  Lsasrv.dll       
   25-Feb-2004  23:59  5.0.2195.6902      33,552  Lsass.exe        
   05-May-2004  01:05  5.0.2195.6926     114,960  Msv1_0.dll       
   24-Mar-2004  02:17  5.0.2195.6897     312,592  Netapi32.dll     
   24-Mar-2004  02:17  5.0.2195.6891     371,472  Netlogon.dll     
   24-Mar-2004  02:17  5.0.2195.6896   1,028,880  Ntdsa.dll        
   24-Mar-2004  02:17  5.0.2195.6897     388,368  Samsrv.dll       
   24-Mar-2004  02:17  5.0.2195.6893     111,376  Scecli.dll       
   24-Mar-2004  02:17  5.0.2195.6903     253,200  Scesrv.dll       
   05-Feb-2004  20:18  5.0.2195.6896   5,869,056  Sp3res.dll       
   24-Mar-2004  02:17  5.0.2195.6824      50,960  W32time.dll      
   21-Sep-2003  00:32  5.0.2195.6824      57,104  W32tm.exe

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the Standard Terminology That Is Used to Describe Microsoft Software Updates

Keywords: kbqfe kbhotfixserver kberrmsg kbbug kbfix kbwin2000presp5fix KB841617

Microsoft KB Archive/841617

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