Article ID: 840997
Article Last Modified on 8/29/2007
APPLIES TO
- Microsoft Windows Server 2003, 64-Bit Datacenter Edition
- Microsoft Windows Server 2003, Enterprise x64 Edition
- Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Web Edition
- Microsoft Windows XP Professional for Itanium-based systems
- Microsoft Windows XP Professional for Itanium-based systems
- Microsoft Windows XP Media Center Edition 2002
- Microsoft Windows XP Professional
- Microsoft Windows XP Tablet PC Edition
- Microsoft Windows XP Home Edition
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Datacenter Server
- Microsoft Windows 2000 Professional Edition
- Microsoft Windows 2000 Server
SYMPTOMS
Programs that use Microsoft Windows Graphics Device Interface (GDI) functions to open enhanced metafile graphics files (also known as EMF image files) do not correctly display EMF image files that were created in Adobe Illustrator. For example, EMF image files that were created in Adobe Illustrator do not appear correctly in Microsoft Internet Explorer, in Windows Explorer, in Windows Picture and Fax Viewer, or in Microsoft Office.
CAUSE
This problem occurs if one of the following conditions is true:
- You are running Microsoft Windows Server 2003.
- You install the security update that is described in Microsoft Security Bulletin MS04-011 on a computer that is running Microsoft Windows XP, Microsoft Windows 2000, or Microsoft Windows NT 4.0. For more information about this security update, visit the following Microsoft Web site: The security update that is described in Microsoft Security Bulletin MS04-011 enforces more stringent checks on the validation of metafiles and of the records that they contain.
RESOLUTION
Windows XP service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack
Windows 2000 hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ------------------------------------------------------- 26-Apr-2004 15:47 5.0.2195.6920 231,184 Gdi32.dll 26-Apr-2004 15:47 5.0.2195.6898 37,136 Mf3216.dll
Windows XP hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows XP
Date Time Version Size File name Service Pack ----------------------------------------------------------------------- 26-Apr-2004 17:27 5.1.2600.148 241,664 Gdi32.dll None 26-Apr-2004 17:27 5.1.2600.132 36,864 Mf3216.dll None 24-Apr-2004 03:03 5.1.2600.1518 257,536 Gdi32.dll SP1 24-Apr-2004 03:03 5.1.2600.1515 36,864 Mf3216.dll SP1
Windows XP 64-Bit Edition Version 2002 SP1
Date Time Version Size File name Platform ------------------------------------------------------------------ 24-Apr-2004 00:04 5.1.2600.1518 885,248 Gdi32.dll IA-64 24-Apr-2004 00:04 5.1.2600.1515 128,512 Mf3216.dll IA-64 24-Apr-2004 00:03 5.1.2600.1518 237,568 Wgdi32.dll x86 24-Apr-2004 00:03 5.1.2600.1515 36,864 Wmf3216.dll x86
Windows Server 2003 hotfix information
A supported hotfix is not currently available for Windows Server 2003.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.
MORE INFORMATION
This issue occurs with EMF image files that were created with the following software:
- Adobe Illustrator 9
- Adobe Illustrator 10
- Adobe Illustrator CS
Note This problem does not occur with Windows Metafile Format (WMF) files except for WMF image files that are created by I-Grafx Designer. The WMF files that I-Grafx creates are actually EMF files.
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For additional information about known issues that may occur when you install the security update that is described in Microsoft Security Bulletin MS04-011, click the following article number to view the article in the Microsoft Knowledge Base:
835732 MS04-011: Security Update for Microsoft Windows
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Additional query words: 835732 KB835732 render
Keywords: kbwinxpsp2fix kbqfe kbwinxppresp2fix kbfix kbbug kbhotfixserver KB840997
