Article ID: 840510
Article Last Modified on 6/6/2007
APPLIES TO
- Microsoft Windows XP Professional
- Microsoft Windows XP Home Edition
SYMPTOMS
When you use a Web browser to install a local intranet-based printer on a Microsoft Windows XP-based computer, you receive the following error message:
If you log on to the computer as an administrator or as a member of the Power Users group, and then you try to install the printer, you do not receive this error message.
CAUSE
This problem may occur if the Initialize and script ActiveX controls not marked as safe setting in Microsoft Internet Explorer is set to Enable for the local intranet. When this setting is set to Enable, Windows tries to create an Internet Printing Protocol (IPP) printer connection. Because an IPP printer connection requires that you install a local print queue, the IPP printer connection is successful only if you are logged on as an administrator or as a member of the Power Users group. If you are logged on as a member of the Users group, the IPP printer connection fails because your permissions are insufficient.
Note This problem occurs in both Microsoft Internet Explorer 5.5 with Service Pack 2 (SP2) and Internet Explorer 6 with Service Pack 1 (SP1).
RESOLUTION
To resolve this problem, obtain the latest service pack for Windows XP. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
This problem was first corrected in Microsoft Windows XP Service Pack 2.
Keywords: kbwinxpsp2fix kbfix kbbug kbhotfixserver kbqfe kbpubtypekc kbprb KB840510
