Article ID: 840123
Article Last Modified on 10/25/2007
APPLIES TO
- Microsoft Exchange Server 2003 Standard Edition
- Microsoft Exchange Server 2003 Enterprise Edition
SYMPTOMS
In Microsoft Exchange Server 2003, the Microsoft Exchange Information Store service (Store.exe) crashes when the following conditions are true:
- An Internet Message Access Protocol, Version 4rev1 (IMAP4) user tries to list public folders from a server that is running Exchange Server 2003.
- The Exchange Server 2003 server does not enable IMAP4 users to list public folders.
Note When the Include all public folders when a folder is requested check box on the IMAP4 virtual server is not selected, the Exchange Server 2003 server does not enable IMAP4 users to list public folders other than their own public folders.
- The IMAP4 user does not have a private mailbox on the Exchange Server 2003 server.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Exchange Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
836993 How to obtain the latest service packs for Exchange Server 2003
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange Server 2003 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
No prerequisites are required
Restart requirement
You do not have to restart the computer after you install this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------------- 03-May-2004 10:37 6.5.6980.86 81,920 Eximap4.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
This problem was first corrected in Exchange Server 2003 Service Pack 2.
Additional query words: XCCC
Keywords: kbexchpopimapnntp kbqfe kbfix kbbug kbexchange2003presp2fix kbpubtypekc kbhotfixserver KB840123
