Article ID: 838675
Article Last Modified on 1/25/2007
APPLIES TO
- Microsoft Office Word 2007
- Microsoft Office Word 2003
- Microsoft Word 2002 Standard Edition
- Microsoft Word 2000 Standard Edition
This article is a consolidation of the following previously available article: 328167
SYMPTOMS
When you start Microsoft Office Word, you may receive error messages that are similar to the following error messages:
CAUSE
This behavior occurs because an add-in in one of the startup folders is not compatible with Word.
WORKAROUND
To identify the add-in that may be causing the behavior, follow these steps:
- Quit all Microsoft Office programs, including Word and Microsoft Outlook.
- Open the following folder for depending on your version of Word.
For Microsoft Office Word 2007:Program Files\Microsoft Office\Office12\Startup
For Microsoft Office Word 2003:
Program Files\Microsoft Office\Office11\Startup
For Microsoft Word 2002:
Program Files\Microsoft Office\Office10\Startup
For Microsoft Word 2000:
Program Files\Microsoft Office\Office\Startup
- Move any files that are located in that folder to your desktop.
- Open the following folder:
Documents and Settings\
username
\Application Data\Microsoft\Word\Startup - Move any files that are located in that folder to your desktop.
- Restart Word.
You can also troubleshoot Word startup issues by using the Support Template. For more information about how to use the Support Template, click the following article number to view the article in the Microsoft Knowledge Base:
820919 How to troubleshoot problems that occur when you start or use Word 2003 or Word 2002
Additional query words: WD2003 Dvzwdaddin.dot Dvzaddin.dll Visual Basic wd2002 2002 2003 expired revoked WD2007
Keywords: kbpending kberrmsg kbprb KB838675