Article ID: 838151
Article Last Modified on 10/26/2006
APPLIES TO
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Advanced Server
SYMPTOMS
When a Microsoft Windows 2000 DNS client submits a dynamic update, the update may not be completed successfully.
A Network Monitor trace returns an error message that is similar to the following after the client tries to resolve the IP address of the master DNS server:
CAUSE
This problem occurs if all the following conditions are true:
- The master DNS server that hosts the Active Directory domain resides in a different DNS domain from the Active Directory directory service.
- The master DNS server does not host the zone of the domain that it belongs to.
- Recursion is disabled for the master DNS server.
In this scenario, the DNS server that the client computer sends the update to cannot resolve its own name, and therefore the "Server Failure" error occurs. The client tries to resolve both of the following elements from the DNS server that it is trying to update:
- The start of authority (SOA) record of the DNS zone.
- The IP address of the master DNS server.
The client tries to do this even though it has already obtained this information from the DNS server that is configured as its primary DNS server.
RESOLUTION
Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
No prerequisites are required.
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ----------------------------------------------------------- 07-Apr-2004 01:26 5.0.2195.6920 136,464 Dnsapi.dll 24-Mar-2004 02:17 5.0.2195.6876 92,432 Dnsrslvr.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
The SOA record indicates the DNS server that either originally created it or that is now the primary server for the zone. The SOA record is also used to store other properties, such as version information and timings that affect zone renewal or expiration. These properties affect how frequently transfers of the zone are performed between servers that are authoritative for the zone. For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwin2000presp5fix KB838151
