Knowledge Base

"Windows cannot copy file" error message when you log on by using a roaming profile in Windows 2000

Article ID: 837754

Article Last Modified on 10/26/2006

APPLIES TO

Microsoft Windows 2000 Server
Microsoft Windows 2000 Professional Edition
Microsoft Windows 2000 Datacenter Server
Microsoft Windows 2000 Advanced Server

SYMPTOMS

If you log off a computer by using a roaming profile account, and the network connection is dropped while the user profile is being uploaded to the server, temporary files are saved to the roaming user profile folder on the server. The temporary files have the file name PRFxxx.tmp, where xxx is an incrementing number. If you later log on to another computer, the profile folder is downloaded again, and you may receive an error message that is similar to the following:

Windows cannot copy file \\ServerName\ShareName\User\Application Data\Microsoft\Office\prf*.tmp to location Drive letter\Documents and Settings\\User\Application Data\Microsoft\Office\prf*.tmp. Contact your network administrator.

Because not all the profile files were copied to the server, files may appear to be lost.

CAUSE

This problem may occur if you are connected over a slow link that is dropped while the profile is being copied to the server. When the files are copied to the roaming user profile folder on the server, the files are saved as temporary files. The temporary files are not renamed until the copy operation is complete. In this scenario, the temporary files may become locked by the system, and this generates the error that is described in the "Symptoms" section.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version            Size    File name
   -----------------------------------------------------------
   24-Mar-2004  02:17  5.0.2195.6824      42,256  Basesrv.dll      
   21-Sep-2003  00:45  5.0.2195.6824     236,304  Cmd.exe          
   24-Mar-2004  02:17  5.0.2195.6898     242,448  Gdi32.dll        
   24-Mar-2004  02:17  5.0.2195.6897     742,160  Kernel32.dll     
   24-Mar-2004  02:17  5.0.2195.6824      54,544  Mpr.dll          
   24-Mar-2004  02:17  5.0.2195.6895     335,120  Msgina.dll       
   24-Mar-2004  02:17  5.0.2195.6892      90,264  Rdpwd.sys
   05-Feb-2004  20:18  5.0.2195.6896   5,869,056  Sp3res.dll       
   24-Mar-2004  02:17  5.0.2195.6897     403,216  User32.dll       
   10-May-2004  20:42  5.0.2195.6922     393,488  Userenv.dll      
   11-Mar-2004  02:37  5.0.2195.6897   1,720,368  Win32k.sys
   11-Mar-2004  02:37  5.0.2195.6898     181,520  Winlogon.exe     
   25-Sep-2003  18:08  5.0.2195.6826     243,984  Winsrv.dll       
   24-Mar-2004  02:17  5.0.2195.6897     742,160  Kernel32.dll     
   11-Mar-2004  02:37  5.0.2195.6897   1,720,368  Win32k.sys
   25-Sep-2003  18:08  5.0.2195.6826     243,984  Winsrv.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For additional information about standard terminology used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbhotfixserver kbqfe kbtermserv kbprofiles kbclient kberrmsg kbnetwork kbwin2000sp5fix kbwin2000presp5fix kblogin kbuser kbremoting kbqfe kbfix kbbug KB837754

Microsoft KB Archive/837754

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