Article ID: 837142
Article Last Modified on 8/29/2007
APPLIES TO
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Professional Edition
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows XP Professional
- Microsoft Windows XP Professional
SYMPTOMS
When your user principal name (UPN) credentials use the LogonUser function to log on to a Microsoft Windows XP or a Microsoft Windows 2000-based computer that is a member of a domain, the logon operation may not work on the first try. And although logon eventually succeeds, the following event is logged in the security event log:
Event ID 681
The logon to account: testuser@domain.com by: MICROSOFT_AUTHENTICATION_PACKAGE_V1_0 from workstation: ComputerName failed.
The error code was: 3221225572
CAUSE
This issue occurs when the Windows XP or the Windows 2000-based computer tries to validate the UPN domain account locally instead of first directing it to the domain. This behavior generates the misleading event 681 error code.
RESOLUTION
Windows 2000 hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
No prerequisites are required.
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ----------------------------------------------------------- 24-Mar-2004 02:17 5.0.2195.6876 388,368 Advapi32.dll 24-Mar-2004 02:17 5.0.2195.6866 69,904 Browser.dll 24-Mar-2004 02:17 5.0.2195.6824 134,928 Dnsapi.dll 24-Mar-2004 02:17 5.0.2195.6876 92,432 Dnsrslvr.dll 24-Mar-2004 02:17 5.0.2195.6883 47,888 Eventlog.dll 24-Mar-2004 02:17 5.0.2195.6890 143,632 Kdcsvc.dll 11-Mar-2004 02:37 5.0.2195.6903 210,192 Kerberos.dll 21-Sep-2003 00:32 5.0.2195.6824 71,888 Ksecdd.sys 11-Mar-2004 02:37 5.0.2195.6902 520,976 Lsasrv.dll 25-Feb-2004 23:59 5.0.2195.6902 33,552 Lsass.exe 11-Mar-2004 02:37 5.0.2195.6897 123,152 Msv1_0.dll 24-Mar-2004 02:17 5.0.2195.6897 312,592 Netapi32.dll 06-Apr-2004 22:03 5.0.2195.6920 361,744 Netlogon.dll 24-Mar-2004 02:17 5.0.2195.6896 1,028,880 Ntdsa.dll 24-Mar-2004 02:17 5.0.2195.6897 388,368 Samsrv.dll 24-Mar-2004 02:17 5.0.2195.6893 111,376 Scecli.dll 24-Mar-2004 02:17 5.0.2195.6903 253,200 Scesrv.dll 05-Feb-2004 20:18 5.0.2195.6896 5,869,056 Sp3res.dll 24-Mar-2004 02:17 5.0.2195.6824 50,960 W32time.dll 21-Sep-2003 00:32 5.0.2195.6824 57,104 W32tm.exe
Windows XP hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that this article describes. Apply this hotfix only to systems that are experiencing this specific problem.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
No prerequisites are required.
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows XP 32-bit version
Date Time Version Size File name ----------------------------------------------------------- 25-Feb-2004 19:27 5.1.2600.1353 400,896 Netlogon.dll
Windows XP 64-bit version
Date Time Version Size File name --------------------------------------------------------------------- 25-Feb-2004 19:24 5.1.2600.1353 1,047,040 Netlogon.dll IA-64 25-Feb-2004 19:27 5.1.2600.1353 400,896 Wnetlogon.dll x86
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
REFERENCES
For additional information about software update packages, click the following article numbers to view the articles in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
824684 Description of the standard terminology that is used to describe Microsoft software updates
For additional information about event 681 errors, click the following article number to view the article in the Microsoft Knowledge Base:
273499 Description of security event 681
Keywords: kbhotfixserver kbbug kbfix kbqfe kbwin2000presp5fix KB837142
