Article ID: 836506
Article Last Modified on 11/4/2007
APPLIES TO
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Professional Edition
- Microsoft Windows 2000 Advanced Server
SYMPTOMS
In Microsoft Windows 2000 or in Microsoft Windows Server 2003, when you use Microsoft Internet Explorer to locate a Web page, such as an Intranet Web page, Internet Explorer may quit unexpectedly.
CAUSE
This problem may occur when the Heap32Next function is used to call the RtlQueryProcessHeapInformation function.
RESOLUTION
Hotfix information
Windows Server 2003
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 Service Pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
No prerequisites are required.
Restart Requirement
You do not have to restart your computer after you apply this hotfix.
Hotfix Replacement Information
This hotfix does not replace any other hotfixes.
File Information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows Server 2003, Itanium-based versions
| File name | File version | File size | Date | Time | Platform | Service branch |
|---|---|---|---|---|---|---|
| Ntdll.dll | 5.2.3790.427 | 1,525,760 | 18-Oct-2005 | 10:32 | IA-64 | RTMQFE |
| Wntdll.dll | 5.2.3790.427 | 711,680 | 18-Oct-2005 | 10:37 | x86 | WOW |
| Updspapi.dll | 6.2.29.0 | 638,688 | 12-Oct-2005 | 08:17 | IA-64 | Not Applicable |
Windows Server 2003, x86-based versions
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Ntdll.dll | 5.2.3790.427 | 733,184 | 19-Oct-2005 | 01:37 | x86 |
| Updspapi.dll | 6.2.29.0 | 371,424 | 12-Oct-2005 | 23:13 | x86 |
Windows 2000
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
To apply this hotfix, you must have Windows 2000 Service Pack 3 (SP3) installed.
Restart requirement
You do not have to restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
| File name | File version | File size | Date | Time | Platform | Service branch |
|---|---|---|---|---|---|---|
| Ntdll.dll | 5.0.2195.6921 | 483,600 | 16-Jun-2004 | 23:24 | x86 | Not Applicable |
| Ntdll.dll | 5.0.2195.6921 | 483,600 | 16-Jun-2004 | 23:24 | x86 | UNIPROC |
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For more information about how software update packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
For more information about the terminology that is used in this article, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional query words: crash
Keywords: kbhotfixserver kbbug kbfix kbqfe kbwin2000presp5fix KB836506
