Article ID: 835768
Article Last Modified on 9/7/2007
APPLIES TO
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition
- Microsoft Windows Server 2003, Web Edition
- Microsoft Windows Server 2003, 64-Bit Enterprise Edition
SYMPTOMS
A machine check error may occur without any noticeable symptoms. When a machine check exception occurs on a multiprocessor computer, the computer may restart unexpectedly.
CAUSE
A machine check exception occurs when an internal fault is detected in your CPU. Some of these faults are recoverable, and others are fatal. To signal a hardware error, the processor generates a machine check exception (Interrupt 18) that indicates the detection of a machine check error. The processor populates a specific set of registers that Windows can use to report that the error occurred and to display parameters that you can use to decode the exception.
Sometimes a machine check error occurs, but the processor does not populate these descriptive registers. In this case, Windows may continue operation without reporting the error to the user or without stopping the computer.
Note The system BIOS or a third-party system utility may be able to detect this error when it occurs.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
No prerequisites are required.
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Date Time Version Size File name --------------------------------------------------------- 23-Mar-2004 16:54 5.2. 3790.143 103,936 Hal.dll 23-Mar-2004 16:54 5.2. 3790.143 109,056 Halaacpi.dll 23-Mar-2004 16:54 5.2. 3790.143 8,336 Halacpi.dll 23-Mar-2004 16:54 5.2. 3790.143 116,736 Halapic.dll 23-Mar-2004 16:54 5.2. 3790.143 111,104 Halmacpi.dll 23-Mar-2004 16:54 5.2. 3790.143 117,760 Halmps.dll 23-Mar-2004 18:18 5.2. 3790.143 2,407,424 Ntkrnlmp.exe 23-Mar-2004 16:49 5.2. 3790.143 2,064,896 Ntkrnlpa.exe 23-Mar-2004 16:49 5.2. 3790.143 2,108,416 Ntkrpamp.exe 23-Mar-2004 18:21 5.2. 3790.143 2,207,232 Ntoskrnl.exe
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Server 2003 Service Pack 1.
MORE INFORMATION
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684Description of the standard terminology that is used to describe Microsoft software updates
Additional query words: quit crash automatic reboot
Keywords: kbbug kbfix kbqfe kbwinserv2003sp1fix kbwinserv2003presp1fix atdownload kbhotfixserver KB835768
