Article ID: 834745
Article Last Modified on 10/26/2006
APPLIES TO
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Professional Edition
- Microsoft Windows 2000 Advanced Server
SYMPTOMS
Your Microsoft Windows 2000 Server that is running Terminal Services may stop unexpectedly, and you receive an error message that is similar to the following on a blue screen:
CAUSE
This problem occurs if a function in the Win32.sys process tries to set the last error value in the thread environment block (TEB), but does not detach from the attached process first.
A thread environment block records thread specific data that includes the last error code on the thread.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
No prerequisites are required.
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------------- 15-Jan-2004 19:23 5.0.2195.6824 42,256 Basesrv.dll 21-Sep-2003 00:45 5.0.2195.6824 236,304 Cmd.exe 15-Jan-2004 19:23 5.0.2195.6882 222,992 Gdi32.dll 15-Jan-2004 19:23 5.0.2195.6886 711,440 Kernel32.dll 15-Jan-2004 19:23 5.0.2195.6824 54,032 Mpr.dll 15-Jan-2004 19:23 5.0.2195.6883 334,096 Msgina.dll 15-Jan-2004 19:23 5.0.2195.6882 90,232 Rdpwd.sys 09-Jan-2004 01:41 5.0.2195.6888 5,854,720 Sp3res.dll 15-Jan-2004 19:23 5.0.2195.6882 380,176 User32.dll 15-Jan-2004 19:23 5.0.2195.6890 391,952 Userenv.dll 15-Jan-2004 19:04 5.0.2195.6890 1,630,224 Win32k.sys 11-Nov-2003 00:29 5.0.2195.6873 182,032 Winlogon.exe 15-Jan-2004 19:23 5.0.2195.6884 243,984 Winsrv.dll 15-Jan-2004 19:23 5.0.2195.6886 711,440 Kernel32.dll 15-Jan-2004 19:04 5.0.2195.6890 1,630,224 Win32k.sys 15-Jan-2004 19:23 5.0.2195.6884 243,984 Winsrv.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
MORE INFORMATION
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Keywords: kbhotfixserver kbqfe kberrmsg kbbug kbfix kbqfe kbwin2000presp5fix KB834745
